Clinical Program Assistant

WesleyLife; Urbandale (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

WesleyLife in Urbandale, IA, seeks an administrative support professional to provide clerical and operational assistance across departments. You will screen calls, relay messages, and handle routine tasks while maintaining organized records in health systems.

The role requires a high school diploma, strong MS Office skills, and clear English communication. You will be part of a mission-driven team serving older adults with dedication and continuous learning opportunities.

Qualifications

• High school diploma or equivalent.
• Experience providing administrative support in an office setting.
• Proficiency with Microsoft Office.
• Ability to speak, read, and write in English.

Responsibilities

• Screen, triage, and direct calls to appropriate staff or departments.
• Accurately relay messages and ensure timely follow-up.
• Perform routine clerical tasks including typing, filing, faxing, scanning, and compiling reports.
• Answer incoming phone calls promptly and professionally.
• Maintain organized records and assist with data entry into electronic health systems.
• Receive and document client, family, and caregiver concerns or complaints.
• Complete complaint forms accurately and deliver to the department director for resolution.
• Order and deliver medical supplies as needed.
• Completes assigned online trainings on time and attends required meetings.
• Completes other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

Provides clerical and administrative support for department program management and clinical operations.

Essential Job Functions & Responsibilities

• Screen, triage, and direct calls to appropriate staff or departments.
• Accurately relay messages and ensure timely follow-up.
• Perform routine clerical tasks including typing, filing, faxing, scanning, and compiling reports.
• Answer incoming phone calls promptly and professionally.
• Maintain organized records and assist with data entry into electronic health systems.
• Receive and document client, family, and caregiver concerns or complaints.
• Complete complaint forms accurately and deliver to the department director for resolution.
• Order and deliver medical supplies as needed.
• Completes assigned online trainings on time and attends required meetings.
• Completes other duties as assigned.

Education & Experience

• High school diploma or equivalent.
• Previous work experience providing administrative support in an office setting.
• Demonstrated competency with computer software including Microsoft Office.
• Ability to speak, read, and write in English.

Why Choose WesleyLife?

At WesleyLife, you're not just starting a job — you're joining a purpose-driven community where your well-being, growth, and impact truly matter. With nearly 80 years of excellence in serving older adults, we empower our team members to thrive while making meaningful connections and changing lives every day.
WesleyLife is proud to be recognized as one of Senior Care’s Best Places to Work by WeCare Connect! We’re committed to a workplace where every team member is seen, heard, and appreciated.

WesleyLife is revolutionizing the experience of aging by challenging the stigma that aging means decline and promoting the idea that life transitions are opportunities for growth and purpose. Come be a part of the revolution!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.