Clinical Pharmacy Care Coordinator - Telehealth & MTM Impact

Devoted; United States; Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health, dental and vision plan

Generous paid time off

$100 monthly mobile/internet stipend

Stock options for all employees

Bonus eligibility for all roles

Parental leave program

401K program

And more

Job summary

Devoted Medical is seeking a Pharmacy Care Coordinator (PCC) to lead outreach to members, providers, and pharmacies and coordinate care under the supervision of our Clinical Pharmacy and Operations teams.

You will manage a caseload, address clinical gaps, and ensure timely communication of recommendations to outside providers. This role requires experience in health care or retail pharmacy and a National PTCB Certification.

Qualifications

• 3+ years of work experience in health care or retail pharmacy
• Active National PTCB Certification
• Comfortable making a high volume of outbound calls to members, providers, and pharmacies
• Ability to shift between tasks, projects, and priorities frequently
• Willingness to collaborate with clinicians, providers, and pharmacies

Responsibilities

• Make outbound calls and use portal chat to schedule pharmacist appointments to address clinical gaps
• Reach out to providers and members to offer lower cost alternative medications
• Manage an assigned caseload with timely follow-up and clear next steps
• Follow up with pharmacies on claims, pick-up confirmations, or discontinuations
• Assist members in navigating Devoted Health benefits
• Participate in sprints, pilots, and special projects
• Collaborate with the pharmacy team to support shared goals
• Help with training and shadowing new team members
• Participate in team and department activities

Skills

Outbound calls

Organized

Communication

Independent work

Pharmacy knowledge

Education

National PTCB Certification

Tools

CRM software

Job description

Devoted Medical is seeking a Pharmacy Care Coordinator (PCC) to lead outreach to members, providers, and pharmacies and coordinate care under the supervision of our Clinical Pharmacy and Operations teams.

You will manage a caseload, address clinical gaps, and ensure timely communication of recommendations to outside providers. This role requires experience in health care or retail pharmacy and a National PTCB Certification.