Clinical Patient Ambassador

Cooper University Health Care; Camden (NJ); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Job summary

Cooper University Health Care in Camden, NJ seeks an ED Clinical Patient Ambassador to support care teams and enhance patient/family experiences in the Emergency Department. You will proactively assist patients, answer questions, and coordinate with ED physicians and staff to expedite care and ensure comfort and safety.

The role emphasizes clear communication, patient education on ED processes, and resolving concerns to deliver exceptional service. LPN/EMT or equivalent experience is required.

Qualifications

• High School Diploma; Bachelor's Degree preferred.
• LPN/EMT or equivalent clinical experience required.
• Excellent oral and written communication; strong problem-solving and customer service skills.
• Ability to function in a fast-paced environment and utilize Microsoft 365 tools.

Responsibilities

• Collaborate with care team to create an exceptional patient/family experience in the ED.
• Answer patient/family questions and communicate status of tests and bed availability.
• Greet patients and families, educate them about the ED process and potential admission.
• Serve as the primary source of action for patient or family concerns and resolve issues.

Skills

Communication skills

Critical thinking

Customer service

Team coordination

Cultural sensitivity

Education

High School Diploma

Bachelor's Degree Preferred

Tools

Microsoft 365

Job description

About Us

AtCooper University Health Care,our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

The ED Clinical Patient Ambassador collaborates with care team to create the best possible patient/family experience while in the Emergency Department. The ED Clinical Patient Ambassador proactively works with patients, family, and staff to facilitate and expedite care, comfort, safety, and disposition of patient. Provides support and communicates with ED clinical staff by answering patient/family questions, alerting on status of tests and results, bed availability and taking responsibility for patient service and comfort needs. Collaborates with ED Physicians, Providers and supports clinical staff as requested or directed. Proactively greets patients and families in ED clinical care area, hallways, and Trauma, as needed. Educates patients and families on reasonable expectations about the ED process and potential admission to the hospital. Serves as the primary source of action for any patient or family issue or concern and brings patient and family concerns to resolution for an exceptional patient experience.

Education Requirements

• High School Diploma
• Bachelor's Degree Preferred

License/Certification Requirements

• LPN/EMT or equivalent clinical experience required

Special Requirements

• Communication – Ability to communicate with patients, visitors and coworkers
• Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained.
• Ability to function at a high level in a fast paced environment
• Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint)
• Experience with EPIC and RL Feedback module a plus

Salary Min ($)

USD $29.00

Salary Max ($)

USD $48.00