HEALTHCARE ACCESS NAVIGATOR

Cooper University Health Care; Audubon (NJ); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement plan

Professional development

Job summary

Cooper University Health Care, a leading hospital system in South Jersey, seeks a Registration Specialist to support patient access, scheduling, and billing. You will verify demographics, insurance, and referrals while coordinating appointments across ED, primary care, and specialty services.

You will promote excellent customer service, work collaboratively with multidisciplinary teams, and ensure accurate revenue cycle processes in a fast-paced environment.

Qualifications

• Experience in patient registration, scheduling or billing in a medical facility.
• Familiarity with Epic EMR system is preferred.
• Knowledge of insurance pre-certifications and referrals.
• Excellent customer service and communication skills.

Responsibilities

• Schedule appointments and coordinate with PCPs, specialists, and ED as needed.
• Verify insurance coverage and patient demographics.
• Collect and receipt patient payments.
• Retain patients in the health system by efficient scheduling.
• Coordinate referrals and pre-authorizations for services.
• Communicate with providers and patients to address needs.
• Support calendar management and follow-up care planning.
• Track and report weekly on scheduled services.

Skills

Patient registration

Scheduling

Customer service

Insurance pre-certifications

HIPAA knowledge

Education

High school diploma

Some college preferred

Tools

Epic

Centricity

Job description

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.

• Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
• We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

• Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines
• Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments
• Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider
• Verify insurance coverage and demographic information
• Collect and receipt patient payments
• Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly
• Schedule patients for appointments with community services when appropriate
• Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient
• Inform patients of billing policies and managed care referral and/or pre-authorization requirements
• Assists patients and their families with obtaining referrals from PCP to needed specialist when needed
• Provides support and counseling to patients and families as appropriate
• Communicates with referring providers as appropriate to address patient and physician needs
• Partners with patients, families, the interdisciplinary team and community resources to provide well-coordinated, timely, and exemplary care
• Serves as a resource for community resources
• Track and report weekly on all scheduled services
• Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services
• Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scope

Experience Required

• 0-2 years' experience required.
• Preferred Experience includes:
  • Minimum Two years of recent registration, scheduling or billing experience working in a medical facility.
  • Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals
  • Epic experience

Education Requirements

High school diploma required; some college preferred.

Special Requirements

• Excellent customer service, analytical and organizational skills.
• Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations.
• Ability to multi-task in fast-paced environment, and work any shift, as needed.