Patient Services Rep

Cooper University Health Care; Camden (NJ); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Disability insurance

Life insurance

Professional development

Job summary

Cooper University Health Care in New Jersey seeks a Patient Service Representative to support the department, patients, families and health care team within the scope of their role.

They will handle administrative and scheduling duties for Innovative Delivery Programs including Population Health at Home and Remote Patient Monitoring. Responsibilities include answering calls, registering patients, scheduling, insurance pre-certifications, and RPM enrollment, with a focus on privacy and teamwork.

Qualifications

• Minimum one year of recent registration or billing experience in a medical facility.
• Proficiency in patient registration, scheduling, insurance pre-certifications, authorizations and referrals.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Strong customer service orientation.

Responsibilities

• Answers and fields phone calls and voice mail messages, monitors front desk pools, documents events in patients' digital health record, and escalates as appropriate.
• Faxes, scans PHI into the digital health record, and sorts mail.
• Schedules and confirms patient appointments and performs check-in/check-out.
• Prepares patient charts and information prior to scheduled appointments.
• Facilitates activation of MyChart accounts and screens for RPM program eligibility.
• Orders/ships RPM devices and confirms patient receipt.
• Collaborates with patients, caregivers, providers, and other health care team members.
• Maintains privacy and confidentiality for all patients.

Skills

Registration

Scheduling

Insurance pre-certifications

Authorizations

Referrals

Epic experience

Customer service

Communication

Organizational skills

Education

High School Diploma

Tools

Epic

Job description

About Us

At Cooper University Health Care,our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

The Patient Service Representative will be a resource to the department, patients, families, and health care team members within the scope of their role.

They will support the administrative and scheduling needs of the Innovative Delivery Programs including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs/initiatives as needed.

• Answers and fields phone calls and voice mail messages, monitors assigned front desk pools, documents events in patients digital health record, and escalates as appropriate.
• Faxes, scans PHI into their digital health record, and sorts mail.
• Schedules and confirms patient appointments and performs check-in, check-out.
• Prepares patient charts and information prior to scheduled appointment.
• Facilitates activation of patient's MyChart account if not active
• Supports patient screening for digital remote patient monitoring (RPM) program eligibility (i.e. social, digital capabilities) and facilitates digital RPM program enrollment
• Orders/ships digital remote monitoring devices and confirms patient receipt.
• Anticipates problems or issues and solves within the scope of responsibility.
• Reviews digital RPM patient agreement and ensures signed.
• Collaborates with patients, care givers, providers, and other health care team members.
• Maintains privacy and confidentiality for all patients.
• Regularly attends in-services to further develop position and department.
• Performs all related duties or special projects as assigned/required.

The above are guidelines for the position but are not necessarily a delineation of all the actions/duties necessary to the job.

Experience Required

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Education Requirements

High School Diploma or equivalent required.

Special Requirements

Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.

Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.

NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Salary Min ($)

USD $18.00

Salary Max ($)

USD $29.00