Clinical Outreach Manager

Maryland; Baltimore (MD); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work model

Wellbeing days

Employee assistance program

Job summary

Sandstone Care in Baltimore, MD is seeking a Clinical Outreach Manager to drive referral partnerships and expand access to care across the region. You will manage relationships with hospitals, private practices, schools, and other referral sources while educating communities about our programs and services.

In this hybrid role, travel up to 75% is required; the ideal candidate has a background in marketing or behavioral health, with strong organizational and presentation skills, and experience

Qualifications

• Bachelor's degree in marketing and/or behavioral health science preferred.
• Experience in Mental Health or Behavioral Health space preferred.
• Experience with MS Office applications including PowerPoint, Word, and Excel preferred.

Responsibilities

• Build and maintain relationships with key referral partners.
• Create a territory plan balancing existing partnerships with new development.
• Manage admissions process and drive conversions from inquiries to admissions.

Skills

Relationship building

Market outreach

Presentation skills

Education

Bachelor's degree in marketing and/or behavioral health science

Tools

Microsoft Office

Job description

Sandstone Care - Baltimore, Maryland; Sandstone Care - Crownsville, Maryland; Sandstone Care - North Bethesda, Maryland

Position: Clinical Outreach Manager

Job Type: Full Time

Location: Hybrid in Baltimore, Maryland / Surrounding Areas | Travel Required

Compensation: $90,000 - $105,000 + Quarterly Bonus Incentive Program

About The Role

At Sandstone Care, our mission is to inspire and empower change for adolescents and young adults. As a key member of our Business Development team, the Clinical Outreach Manager plays a vital role in expanding access to care and strengthening Sandstone Care’s presence in the communities we serve.

This position is responsible for building and maintaining meaningful relationships with referral partners, representing Sandstone Care at community events, and delivering educational presentations about our programs and services. Through strategic outreach and partnership development, the Clinical Outreach Manager helps connect individuals and families with the support they need while increasing awareness of Sandstone Care throughout the region.

Key Responsibilities:

• Build and maintain relationships with key referral partners.
• Create a territory plan that balances existing referral partnerships with developing new ones.
• Skillfully manage the admissions process to convert general inquiries into admissions, with performance measured against monthly companywide Key Performance Indicators (KPIs).
• Understand treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders.
• Educate patients, families, the community, and other referral sources about the programs, services, and amenities our facility provides.
• Deliver effective presentations to hospitals, private practices, schools and pertinent agencies.
• Conduct facility tours and community events to increase brand awareness and build referral network.
• Frequently travel within the community to attend meetings and develop referral partners.
• Assist the clinical team with discharge planning by identifying and contacting appropriate facilities for care transfer when necessary.

Education Requirements:

• A bachelor's degree in marketing and/or behavioral health science is preferred.

Experience Requirements:

• Experience working in the Mental Health or Behavioral Health space preferred
• Previous experience in marketing and / or outreach preferred
• Experience with Microsoft Office applications including Power Point, Word, and Excel preferred
• Ideal candidates are highly self-motivated, very organized, personable, and outgoing

Other Requirements:

• Candidates applying for this position should be aware that an offer for employment in this position iscontingent upon passinga comprehensive background check, encompassing criminal records and motor vehicle reports.
• Candidates applying for this position should be aware that the position requires up to 75% travel in and around designated region

The Perks

At Sandstone Care, we believe that great care starts with our employees. That’s why we offer a comprehensive benefits packageto support you in your personal and professional journey. Some of the benefits include:

• A competitive compensation and total rewards package including meaningful salary, bonus incentive programs, merit-based pay increases, and professional growth opportunities.
• A flexible PTO package that includes accrued PTO, paid holidays, and wellbeing days
• High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
• A robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.
• A collaborative and supportive community of therapists and team members: Fostering a positive work environment.

What to Expect: Our Interview Process

Here's an overview of what comes next:

• Application Review: We'll promptly review your application within one business day.
• Discovery Call: Expect a 30–45-minute discovery call with one of our recruiters.
• Onsite Interview: You'll have separate 1-hour interviews with our Clinical Outreach leadership and Chief Growth Officer.
• Offer: If all goes well, you receive an offer.

Expected Interview Timeline: The entire process typically takes 1-4 weeks.

Sandstone Care’s Commitment to Diversity, Equity, & Inclusion

At Sandstone Care, we are committed to fostering a culture of diversity, equity, and inclusion that not only enriches the lives of our employees but also ensures the wellbeing and care of our clients, regardless of their race, ethnicity, gender identity, sexual orientation, socioeconomic status, age, ability, or background. We believe that embracing diversity and promoting equity and inclusion are integral to our mission of providing high-quality behavioral health services.

Sandstone Care is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate based on race, color, religion, creed, age, sex, national origin, ancestry, marital status, veteran status, sexual orientation, gender identity, disability, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.