Clinical Outreach Manager

Sandstone Care; Maryland; Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Flexible PTO and holidays

Excellent health insurance options

Employee Assistance Program

Professional growth opportunities

Job summary

Sandstone Care, based in Baltimore, MD, seeks a Clinical Outreach Manager to expand access to care and strengthen the organization’s presence in the community. This hybrid role focuses on building relationships with referral partners, presenting educational programs, and guiding patients through admissions.

The ideal candidate has a bachelor’s degree in marketing or behavioral health and prior experience in mental health outreach, plus strong organizational and communication skills.

Qualifications

• Bachelor's degree preferred in marketing and/or behavioral health.
• Experience in mental health/behavioral health outreach preferred.
• Proficiency with Microsoft Office applications (PowerPoint, Word, Excel) preferred.

Responsibilities

• Build and maintain relationships with referral partners.
• Create a territory plan balancing existing and new referrals.
• Manage admissions process and meet KPIs.
• Educate stakeholders about Sandstone Care programs and services.
• Deliver presentations to hospitals, practices, schools, and agencies.
• Conduct facility tours and community events to grow referrals.
• Travel up to 75% within the region.

Skills

Relationship building

Public speaking

Communication

Travel readiness

Education

Bachelor's degree in marketing or behavioral health

Tools

PowerPoint

Word

Excel

Job description

Location: Hybrid in Baltimore, Maryland / Surrounding Areas | Travel Required

Compensation: $90,000 - $105,000 + Quarterly Bonus Incentive Program

About The Role

At Sandstone Care, our mission is to inspire and empower change for adolescents and young adults. As a key member of our Business Development team, the Clinical Outreach Manager plays a vital role in expanding access to care and strengthening Sandstone Care’s presence in the communities we serve.

This position is responsible for building and maintaining meaningful relationships with referral partners, representing Sandstone Care at community events, and delivering educational presentations about our programs and services. Through strategic outreach and partnership development, the Clinical Outreach Manager helps connect individuals and families with the support they need while increasing awareness of Sandstone Care throughout the region.

Key Responsibilities

• Build and maintain relationships with key referral partners.
• Create a territory plan that balances existing referral partnerships with developing new ones.
• Skillfully manage the admissions process to convert general inquiries into admissions, with performance measured against monthly companywide Key Performance Indicators (KPIs).
• Understand treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders.
• Educate patients, families, the community, and other referral sources about the programs, services, and amenities our facility provides.
• Deliver effective presentations to hospitals, private practices, schools and pertinent agencies.
• Conduct facility tours and community events to increase brand awareness and build referral network.
• Frequently travel within the community to attend meetings and develop referral partners.
• Assist the clinical team with discharge planning by identifying and contacting appropriate facilities for care transfer when necessary.

Education Requirements

• A bachelor's degree in marketing and/or behavioral health science is preferred.

Experience Requirements

• Experience working in the Mental Health or Behavioral Health space preferred
• Previous experience in marketing and / or outreach preferred
• Experience with Microsoft Office applications including Power Point, Word, and Excel preferred
• Ideal candidates are highly self-motivated, very organized, personable, and outgoing

Other Requirements

• Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.
• Candidates applying for this position should be aware that the position requires up to 75% travel in and around designated region

The Perks

At Sandstone Care, we believe that great care starts with our employees. That’s why we offer a comprehensive benefits packageto support you in your personal and professional journey. Some of the benefits include:

• A competitive compensation and total rewards package including meaningful salary, bonus incentive programs, merit-based pay increases, and professional growth opportunities.
• A flexible PTO package that includes accrued PTO, paid holidays, and wellbeing days
• High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
• A robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.
• A collaborative and supportive community of therapists and team members: Fostering a positive work environment.

What to Expect: Our Interview Process

Here’s an overview of what comes next:

• Application Review: We’ll promptly review your application within one business day.
• Discovery Call: Expect a 30–45-minute discovery call with one of our recruiters.
• Onsite Interview: You’ll have separate 1-hour interviews with our Clinical Outreach leadership and Chief Growth Officer.
• Offer: If all goes well, you’ll receive an offer.

Expected Interview Timeline

The entire process typically takes 1-4 weeks.

Sandstone Care’s Commitment to Diversity, Equity, & Inclusion

At Sandstone Care, we are committed to fostering a culture of diversity, equity, and inclusion that not only enriches the lives of our employees but also ensures the wellbeing and care of our clients, regardless of their race, ethnicity, gender identity, sexual orientation, socioeconomic status, age, ability, or background. We believe that embracing diversity and promoting equity and inclusion are integral to our mission of providing high-quality behavioral health services.

Sandstone Care is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate based on race, color, religion, creed, age, sex, national origin, ancestry, marital status, veteran status, sexual orientation, gender identity, disability, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Sandstone Care’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.