Admissions Coordinator

Sandstone Care; Denver (CO); Hybrid; USD 34,440 - 39,950; Full time

Benefits offered by this job

Competitive compensation and total rewards package

Flexible PTO

Health insurance with multiple options

Employee Assistance Program

Collaborative work environment

Job summary

A leading behavioral health service provider is seeking an Admissions Coordinator to assist individuals and families in navigating the admissions process. This remote or hybrid position requires high-level communication skills, behavioral health expertise, and a data-driven approach to ensure client advocacy in a fast-paced environment. Eligible candidates must possess 3+ years of experience in behavioral health admissions and be proficient in CRM systems. Join a supportive community dedicated to providing quality care.

Qualifications

• 3+ years of experience in behavioral health admissions (inpatient, residential, PHP, IOP preferred).
• Strong call center, client engagement, or healthcare sales experience.
• Experience meeting and exceeding monthly KPIs in a fast-paced admissions environment.

Responsibilities

• Serve as the first point of contact for individuals and families seeking care.
• Build rapport, assess needs, and provide expert guidance through the admissions journey.
• Verify insurance benefits, coordinate payment plans, and explain financial options to clients.

Skills

High-level communication

Behavioral health expertise

Data-driven approach

Client engagement

Objection-handling

Relationship-building

CRM proficiency

Typing speed of 50+ WPM

Education

Bachelor's degree in marketing and/or behavioral health science

Tools

Salesforce

Job description

Position: Admissions Coordinator

Work Environment: Remote or Hybrid Position in Denver Administrative Office (Candidates ideally live in CO, MD, or VA)

Schedules Available: Day Shifts and Overnight Shifts (MST; at least 1 weekend day required)

Compensation: $25 - $29 per hour dependent on experience

• Position is also eligible to participate in the Incentive Compensation Program which is achieved based on meeting or exceeding specific performance and quality metrics

About The Role

The Admissions Coordinator serves as a key member of our admissions team, supporting individuals and families seeking life‑changing treatment. This role is responsible for managing professional referrals, engaging with clients, and guiding families through the admissions process. The Admissions Coordinator ensures a smooth transition into care, balancing client advocacy and operational efficiency in a fast‑paced admissions environment.

Success in this role is measured by conversion rates, family experience, response times, and overall admissions performance. This position requires high‑level communication, behavioral health expertise, and a data‑driven approach to meet and exceed key performance indicators (KPIs).

Key Responsibilities

Client Engagement & Admissions Process

• Serve as the first point of contact for individuals and families seeking care.
• Build rapport, assess needs, and provide expert guidance through the admissions journey.
• Process inbound calls, web form submissions, and live chats with efficiency, empathy, and professionalism.
• Clearly communicate treatment options, financial details, and next steps to prospective clients.

Professional Referral & Business Development Support

• Collaborate with business development and outreach teams to manage incoming referrals.
• Maintain strong relationships with referral sources, ensuring seamless handoffs and follow‑ups.
• Act as a trusted resource for clinicians, providers, and community partners.

Insurance Verification & Financial Coordination

• Verify insurance benefits, coordinate payment plans, and explain financial options to clients.
• Work closely with billing and finance teams to streamline payment processes.

Performance & Operational Excellence

• Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics.
• Regularly participate in coaching sessions, team meetings, and performance reviews to optimize results.
• Maintain accurate documentation in CRM systems (Salesforce), medical records, and billing software.

Education Requirements

• A bachelor's degree in marketing and/or behavioral health science is preferred.

Experience Requirements

• 3+ years of experience in behavioral health admissions (inpatient, residential, PHP, IOP preferred).
• Strong call center, client engagement, or healthcare sales experience.
• High-level communication, objection‑handling, and relationship‑building skills.
• Experience meeting and exceeding monthly KPIs in a fast‑paced admissions environment.
• Proficiency in CRM systems (Salesforce), EMRs, and Office Suite.
• Typing speed of 50+ WPM while engaging in client conversations.

Other Requirements

• Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.

The Perks

At Sandstone Care, we believe that great care starts with our employees. That’s why we offer a comprehensive benefits package to support you in your personal and professional journey. Some of the benefits include:

• A competitive compensation and total rewards package including meaningful salary, bonus incentive programs, merit‑based pay increases, and professional growth opportunities.
• A flexible PTO package that includes accrued PTO, paid holidays, and wellbeing days.
• High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
• A robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.
• A collaborative and supportive community of therapists and team members: Fostering a positive work environment.

Sandstone Care’s Commitment to Diversity, Equity, & Inclusion

At Sandstone Care, we are committed to fostering a culture of diversity, equity, and inclusion that not only enriches the lives of our employees but also ensures the wellbeing and care of our clients, regardless of their race, ethnicity, gender identity, sexual orientation, socioeconomic status, age, ability, or background. We believe that embracing diversity and promoting equity and inclusion are integral to our mission of providing high‑quality behavioral health services.

Sandstone Care is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate based on race, color, religion, creed, age, sex, national origin, ancestry, marital status, veteran status, sexual orientation, gender identity, disability, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.