Clinical Ops Leader: Optimize Care Delivery & Teams

CVS Health; Texas; Hybrid; USD 60,000 - 133,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus program

Job summary

CVS Health seeks an experienced operations professional to coordinate multiple teams, manage staffing, scheduling and workload distribution for efficient daily operations.

You will analyze workload patterns, monitor KPIs, lead process improvements, ensure compliance, and guide cross-functional initiatives to boost performance and patient care. This full-time role includes a comprehensive benefits package.

Qualifications

• 3 to 5 years of clinician management. Must have prior experience managing a team of providers.
• 3 to 5 years leadership experience
• 3 to 5 years stakeholder management experience - Ability to articulate the organizational value delivered to all levels of the company to executives. More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at problem solving and decision-making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Responsibilities

• Analyze workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements.
• Monitors operational performance metrics and KPIs to assess efficiency and effectiveness.
• Identifies opportunities for process improvement within operations support functions through workflow analyses.
• Addresses customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions.
• Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality.
• Collaborates with cross-functional teams to implement process improvement initiatives and measure the impact of changes.
• Facilitates effective communication within the operations support teams and with other stakeholders.
• Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction.
• Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles.

Skills

Leadership

Stakeholder management

Execution

Problem solving

Collaboration

Growth mindset

Education

Post secondary / high school education or specialized training

Job description

CVS Health seeks an experienced operations professional to coordinate multiple teams, manage staffing, scheduling and workload distribution for efficient daily operations.

You will analyze workload patterns, monitor KPIs, lead process improvements, ensure compliance, and guide cross-functional initiatives to boost performance and patient care. This full-time role includes a comprehensive benefits package.