Clinical Ops Lead: Elevate Teams & Protocols

Northshore Health Centers; Portage (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Northshore Health Centers seeks a Clinical Operations Manager to lead the clinical support team across regions, aligning clinical functions with operational goals and ensuring standardized workflows and protocols.

The role oversees clinical performance, monitors quality metrics, and collaborates with leadership to integrate care processes into daily operations. Strong leadership and regulatory knowledge are essential.

Qualifications

• Minimum education per Indiana/HRSA requirements.
• Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing.
• Valid certification in a healthcare related field, in lieu of an Associate’s and/or Bachelor's degree.

Responsibilities

• Foster a positive and supportive work environment.
• Sets performance objectives and goals for assigned clinical staff.
• Conducts monthly chart audits with staff and initiates corrections as needed.
• Assists with staff training and development in collaboration with the Clinical Education Team.
• Ensuring clinical staff’s tasks are completed in a timely manner.
• Initiating all corrective action and performance improvement plans for assigned clinical staff.
• Reviewing staff competencies are completed timely.
• Monitoring clinical staff processes and workflow issues.
• Review and maintain clinical supply ordering and reviewing inventory and PAR levels.
• Hiring staff and monitoring staffing needs/coverage.
• Collaborating with the Quality team on performance metrics and gaps in care.
• Management of all VFC ordering and data logger downloads for assigned health centers, in addition to VFC temperature excursions, returns, decrementing, and reconciliation.
• Provides coverage for other regions, as needed for absences, included by not limited to providing clinical staff coverage.
• Develop protocol and procedures to improve staff productivity and morale in collaboration with Risk Management team.
• Train and review huddle processes with Practice Managers/new staff.
• Monitor and manage assigned clinical staff schedules in Teams, including all time/attendance concerns.
• Completes Quest billing trailers and failed lab reports to resolve patient lab billing issues.
• Perform other necessary duties, as required by NorthShore, to maintain PCMH/HRSA compliance.

Skills

Analytical thinking

Interpersonal skills

Communication skills

Organization and planning

Problem solving

Decision making

Emotional intelligence

Attention to detail

Time management

Verbal and written communication

Microsoft Office proficiency

Team collaboration

Education

Medical Assistant / Nursing certification

Nursing licensure (LPN/RN/APN)

Tools

Microsoft Office Suite

Job description

Northshore Health Centers seeks a Clinical Operations Manager to lead the clinical support team across regions, aligning clinical functions with operational goals and ensuring standardized workflows and protocols.

The role oversees clinical performance, monitors quality metrics, and collaborates with leadership to integrate care processes into daily operations. Strong leadership and regulatory knowledge are essential.