Clinical Operations Team - Boerne

Woundlocal; Boerne (TX); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

PTO accrual

Health insurance (dental & vision)

Job summary

Woundlocal is seeking an Administrative Support Specialist to manage day-to-day administrative functions for our telehealth medical practice, ensuring smooth front-office and back-office operations across a virtual care environment. You will support patients and providers with scheduling, documentation, and HIPAA compliance, while coordinating schedules, onboarding staff, and handling records in the EHR.

This remote role offers regular hours and benefits, including health insurance and PTO, with

Qualifications

• Minimum 4 years of administrative experience in a clinical setting.
• Proficiency with EMR and HIPAA regulations.
• Strong written and verbal communication skills; detail-oriented.

Responsibilities

• Schedule, reschedule, and confirm telehealth appointments across providers and time zones.
• Maintain patient records in the EHR and ensure HIPAA compliance.
• Coordinate provider schedules and prepare reports for leadership.
• Assist with onboarding and onboarding of staff and vendors; manage supplies.

Skills

Administrative experience

HIPAA compliance

Communication skills

Attention to detail

Remote work

Tools

EMR system

Office suites

Job description

About the Role

We are seeking an Administrative Support Specialist to manage day-to-day operational and administrative functions for our telehealth medical practice. This role ensures smooth front-office and back-office operations, supports patients and providers with scheduling and documentation needs, and helps maintain compliance with healthcare administrative standards across a virtual care environment.

Key Responsibilities

Patient Support & Scheduling

• Schedule, reschedule, and confirm telehealth appointments across providers and time zones
• Serve as first point of contact for patient calls, emails, and portal messages
• Verify patient demographic and insurance information prior to visits
• Assist patients with technical issues accessing the telehealth platform
• Send appointment reminders and follow-up communications

Documentation & Records Management

• Maintain accurate and up-to-date patient records in the EHR system
• Process intake forms, consent documents, and medical records requests
• Ensure all documentation complies with HIPAA and practice recordkeeping standards
• Upload, organize, and file incoming faxes, referrals, and lab results

Provider & Practice Support

• Coordinate provider schedules
• Prepare reports and summaries for practice leadership as requested
• Order and manage office/administrative supplies and vendor accounts
• Support onboarding of new staff and providers with administrative setup

Compliance & Quality

• Maintain strict confidentiality of patient health information in accordance with HIPAA
• Follow practice policies for documentation, escalation, and incident reporting
• Support audits and quality assurance reviews by providing requested records and reports

Qualifications

Required

• Minimum of 4 years of administrative experience in a clinical setting
• Demonstrated knowledge and competency working in an EMR
• Working knowledge of HIPAA regulations and patient confidentiality requirements
• Proficiency with scheduling software and standard office software (Microsoft Office/Google Workspace)
• Strong written and verbal communication skills
• Comfortable working in a remote, technology-driven environment
• Excellent organizational skills and attention to detail

Preferred

• Prior experience supporting a telehealth or virtual care practice
• Familiarity with medical billing and coding basics
• Experience with various EMRs
• Bilingual candidates encouraged to apply

  Compensation & Structure

  • Compensation: $28–$35 per hour, depending on experience
  • Schedule: Monday–Friday, 8:00 AM–5:00 PM
  • Benefits include PTO accrual and health insurance (including dental and vision)