Remote Healthcare Scheduling Specialist (Day or Night)

Neighbors Emergency Center, Llc; Houston (TX); Remote; USD 36,000 - 60,000; Full time

Job summary

Neighbors Emergency Center, LLC seeks a Remote Healthcare Scheduling Specialist to coordinate patient appointments for a multi-specialty practice. This fully remote, full-time role supports day or night shifts while maintaining HIPAA compliance and delivering courteous service.

You will manage inbound calls, emails, and portal messages, use scheduling software, verify patient data in EHR, send reminders, resolve conflicts, and document interactions for billing handoffs.

Qualifications

• 1-3 years of experience in customer service or medical scheduling.
• Proficiency with appointment scheduling software (e.g., Athenahealth, NextGen, or similar).
• Strong data-entry skills with attention to detail and accuracy.
• Demonstrated understanding of HIPAA regulations and ability to maintain confidentiality.
• Excellent written and verbal communication skills.
• Competent use of Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Manage inbound calls, emails, and portal messages to schedule, reschedule, or cancel patient appointments.
• Utilize appointment scheduling software to allocate provider time slots accurately and optimize clinic flow.
• Enter and verify patient data in electronic health record (EHR) systems, maintaining 100% data integrity.
• Confirm appointments and send reminders in compliance with HIPAA privacy rules.
• Resolve scheduling conflicts, insurance verification issues, and patient inquiries promptly.
• Document all interactions in the CRM/EHR audit trail and generate daily activity reports.
• Collaborate with clinical staff and billing teams to ensure smooth handoffs and accurate patient information.

Skills

Customer service

Medical scheduling

Data entry

HIPAA compliance

Communication skills

Microsoft Office

Tools

Athenahealth

NextGen

Job description

About the role

The Remote Healthcare Scheduling Specialist coordinates patient appointments for a multi-specialty medical practice, ensuring seamless daily operations for day or night shifts. This fully remote, full-time position requires strict adherence to HIPAA standards while delivering courteous, efficient service.

Key responsibilities

• Manage inbound calls, emails, and portal messages to schedule, reschedule, or cancel patient appointments.
• Utilize appointment scheduling software to allocate provider time slots accurately and optimize clinic flow.
• Enter and verify patient data in electronic health record (EHR) systems, maintaining 100% data integrity.
• Confirm appointments and send reminders in compliance with HIPAA privacy rules.
• Resolve scheduling conflicts, insurance verification issues, and patient inquiries promptly.
• Document all interactions in the CRM/EHR audit trail and generate daily activity reports.
• Collaborate with clinical staff and billing teams to ensure smooth handoffs and accurate patient information.

Required qualifications

• 1-3 years of experience in customer service or medical scheduling.
• Proficiency with appointment scheduling software (e.g., Athenahealth, NextGen, or similar).
• Strong data-entry skills with attention to detail and accuracy.
• Demonstrated understanding of HIPAA regulations and ability to maintain confidentiality.
• Excellent written and verbal communication skills.
• Competent use of Microsoft Office Suite (Word, Excel, Outlook).

Nice to have

• Experience with multiple EHR platforms.
• Background in a telehealth or remote-care environment.
• Familiarity with insurance verification processes.
• Bilingual proficiency (English/Spanish).