Clinical Operations Specialist, Patient Care

University of Miami; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

The University of Miami, Bascom Palmer Eye Institute, is hiring a Clinical Business Operations Representative 3 in Miami, FL. This full-time role handles front-desk and administrative tasks to ensure smooth patient flow and accurate recordkeeping.

The position requires high school diploma and at least 2 years of relevant experience, with adaptability to after-hours as needed. Competitive benefits are provided by UHealth.

Qualifications

• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Data entry

Communication

Flexibility

Data analysis

Independent work

Team collaboration

Education

High school diploma or equivalent

Job description

The University of Miami, Bascom Palmer Eye Institute, is hiring a Clinical Business Operations Representative 3 in Miami, FL. This full-time role handles front-desk and administrative tasks to ensure smooth patient flow and accurate recordkeeping.

The position requires high school diploma and at least 2 years of relevant experience, with adaptability to after-hours as needed. Competitive benefits are provided by UHealth.