Clinic Operations & Patient Services Coordinator

Tufts Medical Center; Braintree (MA); On-site; USD 25,912 - 32,387; Full time

Job summary

Tufts Medical Center in Massachusetts is seeking an Administrative Assistant to provide administrative and business support to clinical operations, scheduling, billing, and patient communications. Under supervision, you will handle patient appointments, revenue cycle tasks, and office processes.

Requirements include a high school diploma, two years of customer-service experience, and bilingual ability. Strong communication, organization, and confidentiality are essential.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Confidentiality

Bilingual

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Tufts Medical Center in Massachusetts is seeking an Administrative Assistant to provide administrative and business support to clinical operations, scheduling, billing, and patient communications. Under supervision, you will handle patient appointments, revenue cycle tasks, and office processes.

Requirements include a high school diploma, two years of customer-service experience, and bilingual ability. Strong communication, organization, and confidentiality are essential.