OR Operations & Staffing Supervisor

Tufts Medicine; Boston (MA); On-site; USD 48,000 - 60,000; Full time

Job summary

Tufts Medicine is seeking an administrative professional to support daily operations and supervise clinical and support staff. You will coordinate scheduling, ensure high levels of customer service, and drive improvement initiatives across hospital systems.

The role emphasizes daily operational objectives, training, and collaboration with departments to optimize resource use and patient experiences. Strong communication and analytical skills are required.

Qualifications

• Associate’s Degree plus 1 year of healthcare experience, or high school diploma with 5+ years.
• Two years of healthcare staffing and scheduling experience.
• Preferred: Bachelor’s degree and 3 years in healthcare with staff training.

Responsibilities

• Provides direct supervision of assigned clinical, support, and/or billing staff.
• Participates in and oversees support activities to ensure high standards of customer service.
• Engages in quality improvement and efficiency projects.
• Serves as the “super user” for hospital systems related to clinical services.
• Participates in hiring, performance reviews, and corrective actions.

Skills

Staff supervision

Staff training and development

Job coaching

Evaluation

Customer service

Education

Associate’s Degree

High school diploma

Bachelor’s degree

Tools

Microsoft Office

Access (Relational databases)

Job description

Tufts Medicine is seeking an administrative professional to support daily operations and supervise clinical and support staff. You will coordinate scheduling, ensure high levels of customer service, and drive improvement initiatives across hospital systems.

The role emphasizes daily operational objectives, training, and collaboration with departments to optimize resource use and patient experiences. Strong communication and analytical skills are required.