Clinical Operations Manager: Rehab Southern Region

Holland America-Princess (Holland America Dawson City Inn); Sitka (AK); On-site; USD 69,000 - 96,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Paid parental leave

Long and short-term disability

Job summary

SEARHC is seeking an Operational Manager of Rehabilitation to oversee day-to-day clinic operations across locations. The role requires coordinating with the regional Director of Rehabilitation Services and interfacing with ancillary departments to ensure seamless care delivery.

The candidate will lead a local management team, promote quality improvement, manage budgets, and drive telehealth initiatives within SEARHC’s strategic plan and goals.

Responsibilities

• Directs administrative, professional, and other management staff in planning, development, and implementation of day-to-day clinic operations in rehabilitation services.
• Assists in developing administrative policies and procedures to help staff perform duties effectively.
• Fosters a local management team that meets regularly and ensures communication with staff at all levels.
• Acts as liaison with patients, SEARHC departments, private providers, and other organizations; addresses concerns and incorporates feedback.
• Implements objectives aligned with the SEARHC Strategic Health Plan and KPIs; participates in quality and safety initiatives.
• Monitors patient satisfaction and plans improvements; responds to complaints quickly.
• Optimizes personnel and financial resources; prepares annual budgets with partners and executives.
• Promotes staff engagement and development; coordinates training opportunities across the consortium; maintains a positive work environment.
• Leads collaboration across departments to transform rehabilitation services, including EHR improvements and telehealth utilization.

Job description

Pay Range:$50.14 - $70.35

The Operational Manager of Rehabilitation is responsible for the oversight, coordination, and leadership of all day-to-day clinic operations at rehabilitation services locations as assigned by the System Director for Rehabilitation Services. In the Operational Manager role, the individual is accountable for multiple sites and services lines in various geographies. Their budget accountability and scope of services responsibilities are significant, and the success of their departments has a large impact on the organization’s success. This position coordinates closely services with other rehabilitation services departments outside of their respective responsibilities, and interfaces with multiple ancillary departments (facilities, laboratory, radiology, pharmacy, IT, infection control, etc.) as well as shared services departments, to provide seamless continuity of care throughout the consortium. The position is responsible for promoting and achieving organizational strategic goals, guiding performance improvement, and building capacity. This position assures patient-centered health service delivery of the highest quality care. The Operational Manager works in a dyad relationship with the Director of Rehabilitation Services in the region where they work and as such has significant budget responsibility and a broad scope of services.

SEARHC

is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Directs administrative, professional, and other management/supervisory staff in the planning, development, and implementation of day-to-day clinic operations in rehabilitation services; assists in the development of administrative policies and procedures that enhance the ability of staff to optimally perform their duties; facilitates the development of a local management team that meets on a regular basis; and ensures appropriate communication with staff at all levels. Ensures effective collaboration between themselves and their clinical dyad partner(s).

Functions as the liaison with patients, other SEARHC departments, private health providers, and other organizations. Addresses patient and other consumer concerns; incorporates customer feedback into the development of clinic policies and procedures and planning; and coordinates with local Operations and Medical Leaders to incorporate feedback on clinical services into health care planning.

Implements and monitors objectives consistent with the SEARHC Strategic Health Plan, Key Performance Indicators, Population Health, and The Joint Commission. Utilizes continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards. Participates or leads local quality improvement and safety initiatives.

Monitors patient satisfaction and responds quickly to all patient complaints or concerns. Active planning and implementation of processes to improve customer satisfaction.

Optimizes personnel and financial resources, prepares the annual budgets for the clinics in collaboration with clinical dyad partner, local clinic supervisors, finance partners and the Executive Team sponsor, and ensures efficient delivery of health care services within allotted expense budget.

Facilitates staff engagement and development through the proactive identification of training needs, coordinates participation in appropriate Consortium wide training opportunities, identifies and addresses unmet needs through the identification of outside resources or the development and implementation of appropriate activities. Fosters teamwork. Creates and maintains a positive and professional work environment.

Takes a local leading role, and works collaboratively with multiple departments, to continue the transformation of SEARHC rehabilitation services, including improved user skills, utilization and optimization of the EHR, and maximizing use of telehealth opportunities.

Collaborates with community