Behavioral Health Office Manager

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Retirement benefits

Paid time off

Paid parental leave

Health insurance

Dental insurance

Vision benefits

Life insurance

Short-term disability

Long-term disability

Job summary

SEARHC is seeking a Behavioral Health Manager to oversee day-to-day operations of the Behavioral Health Clinic, including clinicians, case managers, SUD staff, psychiatric providers, nurses, and administrative staff. The role ensures access to patient care and efficient, patient-centered scheduling in line with SEARHC’s mission and values.

The position collaborates with division leaders to manage budgets, participate in accreditation, and drive data collection and reporting for behavioral health

Qualifications

• High school diploma or GED equivalent.
• Associate’s degree in health-related or business field; substitutions may be made with 2 years of health/customer service experience.
• Minimum 3 years healthcare-related experience with progressive supervisory/management development.
• 2 years of customer service experience; Bachelor’s degree preferred.
• Healthcare leadership training/certification preferred.

Responsibilities

• Direct staff in the planning, development, and implementation of day-to-day clinic operations.
• Implement administrative policies and procedures.
• Make certain that staff are consistently scheduled to effectively perform duties and tasks.
• Ensure scheduling staff actively fill appointments to improve access to care.
• Be available to staff to answer questions and facilitate solutions.
• Collaborate with other SEARHC departments to ensure effective clinic operations and regulatory compliance.
• Travel less than 10%.
• Identify areas of staff development and facilitate training in coordination with regional director.
• Address patient and other customer concerns and incorporate feedback into the development of protocols and procedures.

Skills

Exceptional customer service

Clinical operations knowledge

Leadership and supervision

Communication skills

Interpersonal skills

Cultural awareness

Education

High school diploma or GED

Associate’s degree in health-related or business field

Bachelor’s degree preferred

Healthcare leadership training/certification preferred

Job description

Pay Range:$33.41 - $46.88The Behavioral Health Manager oversees the day-to-day operations of the assigned Behavioral Health Clinic or program; this includes behavioral health clinicians, case managers, intensive outpatient SUD staff, psychiatric providers and nurses, and administrative staff. This position supports staff development and engagement in alignment with SEARHC’s Mission, Vision, and Values. The Behavioral Health Manager collaborates with other SEARHC Behavioral Health Division leaders and other SEARHC departments to accomplish organizational and division strategic goals, ensure access to patient care, and efficient patient centered scheduling. The position provides and/or oversees data collection and reporting for various Behavioral Health programs. Collaborate with the Regional Director to develop and manage local budgets, division goals, and compliance with various accrediting and regulating bodies.

SEARHC

is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Shift Details

M-F 8-5

Key Essential Functions and Accountabilities of the Job

• Direct staff in the planning, development, and implementation of day-to-day clinic operations
• Implement administrative policies and procedures
• Make certain that staff are consistently scheduled to effectively perform duties and tasks
• Ensure scheduling staff actively fill appointments to improve access to care
• Be available to staff to answer questions and facilitate solutions
• Support local staff to reduce/remove barriers that negatively impact work functions
• When necessary, provide back-up support for registration and scheduling
• Identify areas of staff development and facilitate training in coordination with regional director
• Address patient and other customer concerns and incorporate feedback into the development of protocols and procedures
• Inform staff of SEARHC strategic plans and champion efforts and objectives to achieve plans
• Engage staff by consistently sharing department, division, and organizational updates.
• Encourage staff to share ideas and participate in solutions to develop team cohesion, responsibility, and connection with SEARHC’s Mission, Vision, and Values.
• Utilize continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards.
• Optimize personnel and financial resources, and efficient delivery of health care services within allotted budget
• Maintain fundamental knowledge of clinic electronic health record and practice management systems.
• Participate in accreditation surveys and maintain fundamental knowledge of elements of performance and requirements
• Actively participate and/or lead department meetings
• Collaborate with other SEARHC departments to ensure effective clinic operations, patient flow and regulatory compliance
• Maintain positive working relationships with community partners and stakeholders
• Travel less than 10%
• Other duties as assigned to support the success of the Behavioral Health Division

Supervisory Responsibilities

Supervisory responsibilities are included with this position.

Additional Details

Education, Certifications, and Licenses Required

• High school diploma or GED equivalent.
• Associate’s degree in health-related or business field.
• Relevant work experience of 2 years in a health field may be substituted for degree.
• At least 2 years of customer service experience.
• Bachelor’s degree preferred.
• Healthcare leadership training/certification preferred.

Experience Required

• Minimum of 3 years’ healthcare related experience with progressive supervisory and management development.

Knowledge of

• Exceptional customer service skills
• Basic knowledge of clinic practice management including staffing and clinic organization, scheduling, and patient flow
• Knowledge of revenue cycle, facilities management, and other infrastructure areas impacting the clinic
• Basic understanding of CARF, CMS, HIPAA, and/or other accrediting body regulation
• Knowledge of liability and risk management principles

Skills in

• Administrative, supervisory, and organizational skills
• Oral and written communication skills
• Strong interpersonal skills
• Cultural awareness and sensitivity

Ability to

• Simultaneously manage multiple tasks simultaneously
• Mediate and resolve conflict
• Provide leadership and foster collaboration
• Recruit and retain qualified staff
• Use computer applications, such as word processing, spreadsheet, and data management

Position Information

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!