Clinical Operations Manager

aegisventures; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Optain, a pioneering healthcare AI company, seeks a Clinical Operations Manager to run the provider network of optometrists and ophthalmologists across the United States. You will convert 15 years of relationships into documented policy, a measurable quality program, and a scalable capacity model under the Medical Director.

You will report to the VP of Operations and work daily with the Medical Director in a remote, US-based role designed to improve screening workflows and patient care

Responsibilities

• Own grading playbook, SOPs, onboarding materials, and the provider network policy library; manage versions and route content to the Medical Director.
• Establish documentation governance for the network -- ownership, versioning, review cadence, and sign-off -- so operating knowledge lives in documents.
• Design and run the grader quality program, including sampling, over-read and discordance review, turnaround accountability, and performance feedback.
• Prepare quality reviews and escalations for Medical Director adjudication and carry out actions, including performance conversations and offboarding.
• Build and maintain a capacity model by state, customer, and license coverage, and set recruitment triggers ahead of turnaround breaches.
• Run grader recruitment from sourcing to interviews; coordinate credentialing and onboarding with Operations.
• Own intake, triage, and routing of complaints; escalate urgent findings to the Medical Director and track outcomes.

Job description

About Aegis Ventures

Aegis Ventures is a next-generation startup studio that partners with entrepreneurs and industry leaders to originate, launch, and scale transformative companies, with a focus on artificial intelligence. The Aegis platform brings together market-shaping ideas, permanent growth capital, and ambitious individuals who are driven to solve major societal problems. Our companies use technology to transform healthcare by dramatically improving quality, access, and cost. Aegis creates new companies with substantial input from our Digital Consortium of a dozen leading health systems and other ecosystem partners. We have launched 6 innovative companies to date and are just getting started.

About the Company

Optain is a revolutionary healthcare company that uses groundbreaking software and hardware technology to rethink care. We use the eye as a window to the body to improve the way we detect and manage eye and systemic conditions. Optain is committed to expanding and improving care through the introduction of AI and machine learning technology frontline care settings at an accessible price. This not only promotes greater access to care, but promises to reduce the strains of overburdened healthcare systems.

Originally founded in Australia in 2019, Optain seeks to commercialize the inventions of Professor Mingguang He, a preeminent clinician-scientist and scholar in the field of ophthalmology. Optain has achieved regulatory approval and commercial adoption of its product suite in global markets, including Australia, Europe, and more.

In 2025, Optain received US FDA clearance for its Resolve retinal camera. Optain also recently closed a Series A funding round led by Insight Partners with participation from seven leading U.S. health system investors, including Memorial Hermann Health System, Northwell Health, Novant Health, The Ohio State University Wexner Medical Center, and UPMC. These systems collectively deliver care to 28 million patients across 25 states and have begun deploying Optain's platform across their networks, rapidly accelerating the company's footprint and expanding screening access nationwide. Optain also acquired EyePACS, a teleophthalmology platform with a 15-year history and an established network of licensed optometrists and ophthalmologists who read retinal images for diabetic retinopathy screening.

About the Job

As the Clinical Operations Manager , you will own the operations of Optain's provider network -- the optometrists and ophthalmologists who read retinal images for health systems, clinics, and community health centers across the United States. The network has run for 15 years on the judgment and relationships of a small number of people. Your job is to turn that into documented policy, a measurable quality program, a capacity model that runs ahead of demand, and a governance rhythm in alignment with Optain's Medical Director. You will report to the VP of Operations and work day to day with Optain's Medical Director. This is a non-clinical role for someone who has managed a network of contracted clinicians before, writes policy that physicians sign, and knows the difference between running a process and building one that doesn't need you.

Optain is at an inflection point. We have FDA clearance, a growing camera footprint, and a commercial pipeline that is moving fast. Behind every screening exam is a licensed grader reading the images through our EyePACS platform, and the operational infrastructure around that network is being built in real time. This role sits at the center of that work.

This is a remote, US-based position.

What You'll Do

• Own the grading playbook, SOPs, onboarding materials, and the provider network policy library -- author, version, and maintain them, and route clinical content to the Medical Director for review and sign-off.
• Establish documentation governance for the network -- ownership, versioning, review cadence, and sign-off -- so operating knowledge lives in documents rather than in individuals.
• Design and run the grader quality program, including sampling, over-read and discordance review, turnaround accountability, and performance feedback -- establish error rates and trends where today review is periodic and manual.
• Prepare quality reviews and escalations for Medical Director adjudication and carry out the resulting actions, including performance conversations and offboarding.
• Build and maintain a capacity model by state, customer, and license coverage, and set recruitment triggers ahead of turnaround breaches.
• Run the grader recruitment pipeline from sourcing through interview and recommendation, working with the Operations Manager on credentialing and onboarding execution.
• Own intake, triage, and routing of customer and grader complaints, including urgent findings workflows -- route clinical questions to the Medical Director, close the loop with the customer, and trend issues over time.

Set the agenda, prepare decisions, an