Clinical Operations Manager

Josselyn; Northbrook (IL); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Josselyn is seeking a Clinical Operations Manager to provide clinical and operational leadership for assigned programs and staff in a hybrid role. You will oversee administrative, clinical and service functions to ensure high-quality, compliant, and efficient service delivery, including monitoring documentation, workflows, staff productivity, and operational performance.

You will supervise up to 5 clinical staff, coach on administrative responsibilities, and collaborate with clinical supervisors

Qualifications

• Licensed for independent clinical practice in Illinois in mental health or related field is listed as a requirement in the qualifications.
• Experience in administrative, supervisory and organizational roles is required.
• Experience leading staff, coordinating schedules, training employees, or overseeing daily workflows is expected.
• Experience with EHR/EMR systems, Microsoft Office, scheduling tools, reporting dashboards, and basic data tracking is required.
• Advanced oral and written communication skills are required.

Responsibilities

• Supervise and evaluate the performance of up to 5 clinical staff, ensuring compliance with productivity requirements, assessments, and documentation.
• Provide ongoing coaching and support to clinical staff regarding administrative and operational responsibilities, ensuring adherence to organizational procedures.
• Partner with Clinical Supervisors to ensure compliance with administrative requirements including productivity standards, documentation timeliness, caseload management, scheduling, and related activities.
• Collaborate with Director of Clinical Quality Improvement to address quality concerns and implement corrective action plans and performance improvement strategies.
• Partner with Clinical Supervisors in completing annual performance evaluations for clinical staff.
• Collaborate with Clinical Leadership team to address performance issues.
• Be available to handle crisis requests for clinical and front desk staff.
• Analyze, monitor and provide oversight of clinical operations data and reports from Data Analyst.
• Develop, maintain and update policies, procedures and compliance-related documentation to align with regulatory requirements and best practices.
• Model and uphold Josselyn’s values, confidentiality, client rights, safety, incident reporting and other responsibilities.
• Other duties as assigned

Skills

Administrative leadership

Supervisory

Operations management

Communication

Scheduling coordination

Analytical thinking

Tools

EHR/EMR

Microsoft Office

Scheduling tools

Reporting dashboards

Data tracking

Job description

Job Summary

The Clinical Operations Manager is a hybrid role responsible for providing both clinical and operational leadership for assigned programs and staff. This role oversees the administrative, clinical and service functions necessary to ensure high-quality, compliant, and efficient service delivery, including monitoring documentation, workflows, staff productivity, and operational performance.

• Supervise and evaluate the performance of up to 5 clinical staff, ensuring compliance with productivity requirements, assessments, and documentation.
• Provide ongoing coaching and support to clinical staff, as assigned, regarding administrative and operational responsibilities, ensuring staff adhere to organizational expectations and procedures.
• Partner with Clinical Supervisors to support their staff in meeting compliance with administrative requirements, including productivity standards, documentation timeliness, caseload management, scheduling expectations, and other organizational responsibilities. This includes reviewing and auditing documentation, caseloads, calendars, and related operational activities to ensure adherence to organizational expectations.
• Collaborate with Director of Clinical Quality Improvement to address quality concerns, including creating, and implementing corrective action plans and performance improvement strategies.
• Partner with Clinical Supervisors in the completion of annual performance evaluations for clinical staff
• Collaborate with the Clinical Leadership team which includes Site Director and Clinical Directors to address performance issues
• Be available to handle crisis requests for clinical and front desk staff
• Analyze, monitor and provide oversight of clinical operations data and reports generated by the Data Analyst
• Develop, maintain and update organizational policies, procedures and compliance-related documentation to align with regulatory requirements and best practices
• Model and uphold Josselyn’s values, ethical standards, and policies ensuring adherence to confidentiality, client rights, safety, incident report and other organizational responsibilities.
• Other duties as assigned

Qualifications

• Licensed for independent clinical practice in the State of Illinois in mental health or a related field
• Demonstrated administrative, supervisory and organizational skills
• Experience leading staff, coordinating schedules, training employees, or overseeing daily workflows.
• Experience with EHR/EMR systems, Microsoft Office, scheduling tools, reporting dashboards, and basic data tracking.
• Demonstrated administrative, supervisory, and organizational skills
• Advanced oral and written communication skills
• Ability to think critically and analytically and to problem solve creatively