Clinical Manager

Catholic Social Services of the Miami Valley; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Life Care Inc. seeks a Clinical Manager to lead the Community Support Team and clinical programs, ensuring compliant client care and timely documentation. The role supervises staff, monitors performance, and guides treatment planning and crisis response.

Working with leadership and community partners, the Clinical Manager drives productivity, quality improvement, and client engagement while supporting grant-funded services and regulatory requirements.

Qualifications

• Master's degree in Social Work, Counseling, Psychology, or related field with DC license.
• Minimum three years behavioral health experience, including one year supervision.
• Experience with MHRS, clinical documentation, crisis intervention, staff development.
• Position involves office and community settings with local travel.

Responsibilities

• Supervise Community Support Workers; conduct weekly supervision.
• Oversee daily team operations; ensure MHRS and Chapter 63/34 compliance.
• Ensure service notes are completed within 24–48 hours.
• Provide clinical services; oversee treatment plans, authorizations, reauthorizations, LOCUS assessments.
• Coordinate admissions, discharges, and service utilization.
• Facilitate care coordination with community providers for forensic/involuntary services.
• Oversee crisis response and follow-up care.
• Review weekly productivity and KPI reports; address gaps.
• Support program growth, grant-funded services, and client engagement initiatives.
• Assign and manage consumer caseloads; refer clients for additional services.
• Perform other duties within clinical management.

Skills

Leadership

Supervision

Staff Development

Clinical Documentation

LOCUS Assessments

Crisis Intervention

Utilization Management

Program Management

Communication

Education

Master's degree in Social Work

Licensed Clinical Social Worker (DC)

Job description

The Clinical Manager leads the daily operations of the Community Support Team and assigned clinical programs, ensuring quality, coordinated, and compliant client care. This role supervises Community Support Workers, guides staff performance, and oversees clinical documentation, treatment planning, service utilization, and crisis response to support timely services and positive client outcomes.

Working closely with agency leadership, clinical providers, and community partners, the Clinical Manager advances program goals through productivity monitoring, staff recruitment, quality improvement, and client engagement initiatives. The position also supports program growth, manages assigned grant-funded services, and ensures service delivery aligns with regulatory requirements and Life Care Inc.’s mission.

Reports to: Clinical Director

• Workers Supervised: All direct-care clinical staff through assigned clinical managers and specialized programs.
• Working Relationships: Works collaboratively with clinical, medical, community support, and administrative staff to communicate relevant information and support coordinated client services while maintaining confidentiality.

Primary Job Responsibilities

• Supervise Community Support Workers, conduct weekly supervision, and address staff performance and service delivery needs.
• Oversee daily team and assigned program operations, ensuring compliance with applicable MHRS, Chapter 63, Chapter 34, and certification requirements in collaboration with the Quality Improvement Director.
• Ensure service notes are completed within the established 24–48-hour timeframe, reviewed for accuracy, and approved promptly.
• Provide clinical services within professional credentials and oversee timely completion of treatment plans, authorizations, reauthorizations, and LOCUS assessments.
• Coordinate with the clinical team and providers to monitor admissions, discharges, and service utilization, ensuring services align with client needs and program requirements.
• Facilitates care coordination with community providers like CSOSA, DBH Forensic Dept., OAG Office to ensure forensic and involuntary consumer services are provided timely.
• Oversee and participate in crisis response, including coordination of interventions and follow-up care.
• Ensure client progress is accurately documented and relevant updates are shared with providers and authorized supports.
• Review weekly productivity and KPI reports, address performance gaps, and support established service delivery and budgetary goals.
• Improve programming and collaborate with the Clinical Director to strengthen client engagement, referral partnerships, and enrollment.
• Assigns and manages consumer caseloads for the team and helps to identify and refer consumers needing additional services to meet their treatment need.
• Perform other duties within the scope of clinical management, as assigned.

Required Knowledge, Skills and Abilities

• Knowledge of MHRS standards, applicable Chapter 63 and Chapter 34 requirements, and program certification standards.
• Knowledge of clinical documentation, treatment planning, service authorizations, LOCUS assessments, and utilization management.
• Strong leadership, supervision, and coaching skills, with the ability to develop staff and address performance concerns.
• Ability to assess client needs, respond to crises, and coordinate appropriate interventions.
• Ability to interpret productivity and program data, identify service gaps, and recommend improvements.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with staff, providers, community agencies, and natural supports.
• Strong organizational skills and the ability to manage competing priorities, meet deadlines, and maintain accurate, confidential records.

Education and Experience

Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health field, with an active clinical license in the District of Columbia appropriate to the position’s responsibilities.

A minimum of three years of relevant behavioral health experience, including at least one year of clinical supervision or program management, is preferred. Experience with community-based mental health services, MHRS requirements, clinical documentation, crisis intervention, and staff development is strongly preferred.

This position operates in both office and community settings, with time divided between on-site administrative and supervisory responsibilities and field-based activities. Local travel is required to support staff, meet with clients and community partners, and respond to program needs. The role requires flexibility to work in varied environments while maintaining professionalism, confidentiality, and attention to safety.