Clinical Operations Manager

THE JOSSELYN CENTER NFP; Northbrook (IL); On-site; USD 70,000 - 85,000; Full time

Job summary

The Josselyn Center NFP in Northbrook, IL seeks a Clinical Operations Manager to provide clinical and operational leadership for assigned programs and staff. This hybrid role ensures high-quality, compliant service delivery, while monitoring documentation, workflows, staff productivity, and performance.

The successful candidate will supervise up to five clinicians, coach staff on administrative responsibilities, collaborate with clinical supervisors, and help develop policies in line with

Qualifications

• Licensed for independent clinical practice in Illinois in mental health or a related field.
• Administrative, supervisory and organizational skills demonstrated.
• Experience leading staff, coordinating schedules and workflows.
• Experience with EHR/EMR, Microsoft Office, scheduling tools and dashboards.
• Advanced oral and written communication skills.
• Critical thinking, analytical, and creative problem-solving abilities.

Responsibilities

• Oversee administrative, clinical and service functions to ensure quality, compliant and efficient service delivery.
• Monitor documentation, workflows, staff productivity and operational performance.
• Provide coaching and support to clinical staff on administrative responsibilities.
• Collaborate with Clinical Supervisors and Directors on compliance, quality improvement and evaluations.
• Be available to handle crisis requests for clinical and front desk staff.
• Develop and update policies and compliance documentation.

Skills

Administrative leadership

Staff supervision

Clinical leadership

Documentation workflows

Communication skills

Education

Graduate degree

Tools

EHR/EMR systems

Microsoft Office

Job description

Job Details: Job Location: Northbrook Office - Northbrook, IL, Position Type: Full Time, Education Level: Graduate Degree, Salary Range: $70000.00 - $85000.00Salary, Travel Percentage: None, Job Category: Nonprofit - Social Services, Job Summary

The Clinical Operations Manager is a hybrid role responsible for providing both clinical and operational leadership for assigned programs and staff. This role oversees the administrative, clinical and service functions necessary to ensure high-quality, compliant, and efficient service delivery, including monitoring documentation, workflows, staff productivity, and operational performance.

Essential Responsibilities and Metrics

• Supervise and evaluate the performance of up to 5 clinical staff, ensuring compliance with productivity requirements, assessments, and documentation.
• Provide ongoing coaching and support to clinical staff, as assigned, regarding administrative and operational responsibilities, ensuring staff adhere to organizational expectations and procedures.
• Partner with Clinical Supervisors to support their staff in meeting compliance with administrative requirements, including productivity standards, documentation timeliness, caseload management, scheduling expectations, and other organizational responsibilities. This includes reviewing and auditing documentation, caseloads, calendars, and related operational activities to ensure adherence to organizational expectations.
• Collaborate with Director of Clinical Quality Improvement to address quality concerns, including creating, and implementing corrective action plans and performance improvement strategies.
• Partner with Clinical Supervisors in the completion of annual performance evaluations for clinical staff
• Collaborate with the Clinical Leadership team which includes Site Director and Clinical Directors to address performance issues
• Be available to handle crisis requests for clinical and front desk staff
• Analyze, monitor and provide oversight of clinical operations data and reports generated by the Data Analyst
• Develop, maintain and update organizational policies, procedures and compliance-related documentation to align with regulatory requirements and best practices
• Model and uphold Josselyn’s values, ethical standards, and policies ensuring adherence to confidentiality, client rights, safety, incident report and other organizational responsibilities.
• Other duties as assigned

Qualifications

• Licensed for independent clinical practice in the State of Illinois in mental health or a related field
• Demonstrated administrative, supervisory and organizational skills
• Experience leading staff, coordinating schedules, training employees, or overseeing daily workflows.
• Experience with EHR/EMR systems, Microsoft Office, scheduling tools, reporting dashboards, and basic data tracking.
• Demonstrated administrative, supervisory, and organizational skills
• Advanced oral and written communication skills
• Ability to think critically and analytically and to problem solve creatively