Clinical Operations Lead — Pre/Post Care

RiseMe; Miami (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

The University of Miami Health System in Boca Raton is seeking a Full Time Clinical Business Operations Specialist to lead and support Clinical Business Operations Representatives in day-to-day patient care activities and administrative tasks. The role emphasizes efficient patient management, information accuracy, and adherence to service standards.

Responsibilities include coordinating pre/post care scheduling, reviewing records, triaging calls, and maintaining confidentiality while

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years of relevant experience.
• Ability to learn new procedures, technologies and protocols and adapt to changing priorities.
• Ability to work collaboratively and contribute to a team.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate scheduling for pre/post care tasks and appointments.
• Assist CBORs with training and process improvement.
• Collect and verify patient demographic, insurance, and referral information.
• Review clinical records for completeness and authorization signatures.
• Answer phones, triage calls, and document messages in the system.
• Greet visitors and direct them to appropriate staff while maintaining confidentiality.
• Collaborate with transplant service lines to optimize patient flow and coverage.
• Provide backup coverage for colleagues as needed.
• Maintain communication with physicians and staff to ensure smooth operations.

Skills

Learning Agility

Teamwork

Communication

Technical Proficiency

Administrative skills

Customer service

Education

High School Diploma or equivalent

Tools

Cerner

OTTR

Job description

The University of Miami Health System in Boca Raton is seeking a Full Time Clinical Business Operations Specialist to lead and support Clinical Business Operations Representatives in day-to-day patient care activities and administrative tasks. The role emphasizes efficient patient management, information accuracy, and adherence to service standards.

Responsibilities include coordinating pre/post care scheduling, reviewing records, triaging calls, and maintaining confidentiality while