Clinical Operations Lead - First Responder Care

Emergency Responders Health Center; Spokane (WA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health, Dental & EAP Benefits

Job summary

Emergency Responders Health Center in Spokane is seeking a Medical Operations Coordinator / Clinical Team Supervisor to provide leadership and oversight at our Spokane location. You will mentor the clinical team, optimize workflows, and ensure high-quality patient care for first responders and their families.

This role requires strong organizational and communication skills, familiarity with EHR systems (eClinicalWorks preferred), and experience supervising staff in outpatient settings.

Qualifications

• Strong organizational and communication skills with the ability to lead diverse teams.
• Proficiency with electronic health records (EHR); familiarity with clinical workflows.
• Minimum of 3–5 years of professional clinical experience in outpatient settings.
• Demonstrated clinical leadership and staff supervision experience.
• Interest in ERHC’s specialized first responder medicine and preventive wellness model.

Responsibilities

• Lead, mentor, and supervise the clinical team to ensure high-quality patient care.
• Support patient assessments, triage, care coordination, and hands-on care as needed.
• Coordinate annual wellness exams and clinical workflows across Spokane operations.
• Learn and navigate Washington and Idaho workers’ compensation systems and related forms.
• Coordinate onboarding, training, staffing, and scheduling for clinical staff.
• Foster clear communication and collaboration among interdisciplinary teams.
• Identify and implement improvements to enhance efficiency and patient satisfaction.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Staff supervision

Team collaboration

Tools

eClinicalWorks

Practice management systems

Job description

Emergency Responders Health Center in Spokane is seeking a Medical Operations Coordinator / Clinical Team Supervisor to provide leadership and oversight at our Spokane location. You will mentor the clinical team, optimize workflows, and ensure high-quality patient care for first responders and their families.

This role requires strong organizational and communication skills, familiarity with EHR systems (eClinicalWorks preferred), and experience supervising staff in outpatient settings.