Medical Operations Coordinator / Clinical Team Supervisor

Emergency Responders Health Center; Spokane (WA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health, Dental & EAP Benefits

Job summary

Emergency Responders Health Center in Spokane is seeking a Medical Operations Coordinator / Clinical Team Supervisor to provide leadership and oversight at our Spokane location. You will mentor the clinical team, optimize workflows, and ensure high-quality patient care for first responders and their families.

This role requires strong organizational and communication skills, familiarity with EHR systems (eClinicalWorks preferred), and experience supervising staff in outpatient settings.

Qualifications

• Strong organizational and communication skills with the ability to lead diverse teams.
• Proficiency with electronic health records (EHR); familiarity with clinical workflows.
• Minimum of 3–5 years of professional clinical experience in outpatient settings.
• Demonstrated clinical leadership and staff supervision experience.
• Interest in ERHC’s specialized first responder medicine and preventive wellness model.

Responsibilities

• Lead, mentor, and supervise the clinical team to ensure high-quality patient care.
• Support patient assessments, triage, care coordination, and hands-on care as needed.
• Coordinate annual wellness exams and clinical workflows across Spokane operations.
• Learn and navigate Washington and Idaho workers’ compensation systems and related forms.
• Coordinate onboarding, training, staffing, and scheduling for clinical staff.
• Foster clear communication and collaboration among interdisciplinary teams.
• Identify and implement improvements to enhance efficiency and patient satisfaction.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Staff supervision

Team collaboration

Tools

eClinicalWorks

Practice management systems

Job description

Medical Operations Coordinator / Clinical Team Supervisor for First Responder Health Center

Exceptional opportunity to provide leadership and operational oversight at a growing, highly specialized outpatient health center dedicated to serving first responders and their families in the Spokane and Northern Idaho region.

About Us:

Since 2004, Emergency Responders Health Center (ERHC) has served as a leader in first responder medicine, caring for those who safeguard our families and communities. Established in Boise, Idaho, ERHC expanded its specialized healthcare model into Spokane, Washington in 2025, bringing our specialized, patient-centered approach to first responders and their families throughout the greater Spokane area, Northeastern Washington, and Northern Idaho.

Today, ERHC supports more than 30 fire, police, and EMS departments across Idaho and Eastern Washington, caring for a patient panel of 10,000 first responders and their family members (newborn to age 65). ERHC’s unique practice model encompasses “360 degrees of care,” focusing on preventive health and wellness, providing comprehensive annual wellness exams, primary and urgent care, sports medicine, occupational medicine, physical therapy, mental health therapy and workers’ compensation case management.

ERHC is seeking an experienced, motivated, and compassionate Medical Operations Coordinator / Clinical Team Supervisor to provide leadership and oversight at our established Spokane location. This individual will be instrumental in fostering a collaborative, high-performing team, ensuring excellence in patient care, optimizing clinical processes, and supporting the continued growth of our Spokane medical and wellness centers.

Schedule:

Work Location/Travel:

• Single practice location in Spokane, Washington (Rock Pointe Center III)

• Potential travel to ERHC’s Boise, Idaho headquarters for training, mentorship, and collaboration with clinical and administrative leadership.

Key Responsibilities:

• Lead, mentor, and supervise clinical team, promoting accountability, professional growth, and quality patient care.

• Apply clinical knowledge and expertise to support patient assessments, triage, care coordination, and hands-on care as needed.

• Become proficient in ERHC’s comprehensive fire and police annual wellness examinations, including audiology screening, vision testing (computerized vision), spirometry, resting EKG, and eventually, exercise cardiac stress testing (treadmill or cycle).

• Learn Washington and Idaho Workers’ Compensation systems, necessary forms, and L&I/work comp and department communications.

• Coordinate medical assistant onboarding, training, staffing, and scheduling.

• Coordinate daily clinical workflows, patient flow, and provider support to ensure efficient operations and seamless patient care.

• Identify and implement improvements to clinical and administrative workflows to enhance operational efficiency, staff productivity, and patient satisfaction.

• Foster clear, effective, and professional communication among staff to promote collaboration, efficiency, and a positive team environment.

• Ensure the efficient coordination and delivery of ERHC’s comprehensive Annual Wellness Exams (AWEs) for fire and police personnel.

• Develop working knowledge of Washington State clinical practice requirements, applicable healthcare regulations, infection prevention standards, medication management, and clinical documentation practices.

• Support ERHC’s specialized occupational health and wellness services while maintaining exceptional, patient-centered care for first responders and their families.

Qualifications and Experience:

• Strong organizational, communication, leadership, and problem-solving skills, with the ability to work independently and collaborate effectively with interdisciplinary teams.

• Proficiency with electronic health records (EHR), practice management systems, and general healthcare technology (experience with eClinicalWorks is preferred but not required).

• Commitment to patient-centered care and an interest in developing expertise in ERHC’s specialized first responder medicine, occupational health, and preventive wellness model.

• Minimum of 3–5 years of professional clinical experience, preferably in primary care, family medicine, urgent care, occupational medicine, or a related outpatient healthcare setting.

• Demonstrated clinical leadership experience, including staff supervision, team development, and maintaining high standards of patient safety and quality care.

Why Join Our Team:

• Make a meaningful difference in the lives of Spokane-area firefighters, law enforcement officers, EMS personnel, and their families through a unique, patient-centered approach to healthcare.

• Be part of a growing, highly specialized outpatient practice dedicated to preventive wellness, comprehensive care, and long-term patient relationships.

• Enjoy a versatile leadership opportunity that combines clinical expertise with broader clinical operations management.

• Collaborate with dedicated family medicine, mental health, and physical therapy providers in a supportive, interdisciplinary environment.

• Help shape the continued growth and success of ERHC’s Spokane clinic while advancing your professional leadership skills.

• Work for a renowned, locally owned practice where health and wellness are the real bottom line.

• Report directly to ERHC’s Owner/Medical Director and Clinic Manager with additional support from ERHC’s established Boise leadership team.

Education:

• A combination of clinical experience, clinical operations management, leadership experience, and additional relevant education.

Salary Range:

• $60,000–$100,000. Salary will be based on licensure (MA-C, LPN, RN), clinical and leadership experience.

• Health, Dental & EAP Benefits (for employees)