Clinical Office & Patient Care Coordinator

Advocate Health; Aurora (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Advocate Health's Aurora Medical Group is seeking a Clinical Office Assistant to support providers, patients, and staff in a busy ambulatory setting. You will handle front-desk tasks, scheduling, and medical records, ensuring a compassionate, efficient patient experience.

Responsibilities include greeting visitors, updating calendars, managing referrals, processing co-pays, and coordinating administrative operations.

Qualifications

• High School Diploma or GED is required.
• Typically requires 1 year of experience in scheduling, customer service, and administrative/clerical support duties.

Responsibilities

• Greet visitors, check-in patients, collect co-payments, and answer routine inquiries.
• Manage provider calendars, book patient visits, and coordinate external referrals or appointments.
• Answer calls, screen inquiries, and triage clinical messages to appropriate staff.
• Assemble, copy, process, and release patient charts in coordination with Medical Records.
• Sort mail, manage office supplies, maintain equipment, and coordinate logistics for meetings.
• Update registries, compile basic administrative reports, and process billing or reimbursement forms.
• Process patient registrations, complete medical referrals, and track required insurance re-authorizations.

Skills

Scheduling

Customer service

Administrative support

Education

High School Diploma or GED

Job description

Advocate Health's Aurora Medical Group is seeking a Clinical Office Assistant to support providers, patients, and staff in a busy ambulatory setting. You will handle front-desk tasks, scheduling, and medical records, ensuring a compassionate, efficient patient experience.

Responsibilities include greeting visitors, updating calendars, managing referrals, processing co-pays, and coordinating administrative operations.