Clinical Manager

Montefiore Einstein; New York (NY); On-site; USD 112,000 - 140,000; Full time

Job summary

Montefiore Einstein seeks a Clinical Manager in the Hutch - Clinical Operations unit in Bronx, NY. The role directs clinical support staff, ensures quality patient care, and resolves workflow and compliance issues to maintain top-tier ambulatory services.

The incumbent will coordinate nursing teams, implement triage and follow-up systems for labs and patient care, and lead education and outreach programs while working with an administrative team to ensure smooth operations.

Qualifications

• BSN required.
• Valid NYS RN license and registration.
• 4-6 years clinical experience with administrative and management responsibilities.
• Superior communication skills, both written and verbal.
• Experience coordinating multi-disciplinary teams and workflows.

Responsibilities

• Coordinate nursing and clinical support staff across multiple clinics.
• Develop systems for efficient flow of procedure clinics and triage workflows.
• Monitor and improve documentation to meet MMC, HMOs and regulatory standards.
• Oversee medication administration and safety audits.
• Lead patient education initiatives and outreach programs.
• Provide administrative coverage in physicians’ absence.

Skills

Leadership

Administrative skills

Communication

Team collaboration

Decision making

Problem solving

Clinical knowledge

Education

BSN degree

NYS RN license and registration

Job description

City/State:Bronx, New YorkGrant Funded:NoDepartment:Hutch - Clinical OperationsWork Shift:DayWork Days:MON-FRIScheduled Hours:8 AM-4:30 PMScheduled Daily Hours:7.5 HOURSPay Range:$112,000.00-$140,000.00Job SummaryThe Clinical Manager is responsible for ensuring the highest quality of patient care for multiple clinical specialties by providing direction and direct oversight for the clinical support staff (RN's, LPN's, and PCT's), and in the absence of the physicians, providing clinical insight and support for the practice's non-clinical staff. The Clinical Manager is responsible for ensuring adherence to standards of quality care, as well as for identifying and resolving systems issues and personnel problems with office administration. The Clinical Manager will serve as a role model in providing clinical support for Medical health care services and maintains clinical expertise in this area of practice.Essential FunctionsCoordinate nursing and clinical support staff. Develop and implement a system for more efficient flow of procedure clinics.* Ensure efficiency and safety by providing adequate and functional resources.* Clerical areas are monitored and support staff are held responsible for their assignments.Participate in reviews of medical documentation and clinical care (ambulatory QI studies).* Ensure that documentation and clinical care is consistent with MMC, HMOs and regulatory agencies' requirements.* Clinical Ql and all other pertinent reviews are completed. Evaluations by various agencies of practice clinical activities are satisfactory.Develop and implement a system for providing triage of telephone and in-person patient requests for care.* Ensure that urgent and emergent patient concerns are addressed in a competent and timely manner.* Clinical guideline for triage are written and implemented Surveys of patients and providers indicate satisfaction with triage.Develop and implement a system of follow-up for laboratory results and clinical care.* Ensure high quality and continuous care. Coordinate patient access to interdepartmental services to ensure appropriate patient care in a timely, cost-effective manner.* Audits reveal patient notification of lab results in a timely manner. A log of patient contact requested by providers is kept. Surveys of patients and providers indicate satisfaction with this activity.Develop and implement patient education programs including utilization of all available computerized systems.* Ensure that patients understand their diagnoses, treatment options, and ways to maintain and improve their health.* List of written educational offerings. List of classes presented; surveys of patients and providers indicate satisfaction.Develop and implement systems for monitoring the administration and distribution of medications by the practice.* Ensure patient safety and meet requirements of MMC and regulatory agencies.* Audit of log utilized for controlled substances.Participate in outreach and education programs.* Needed for marketing the practice and for meeting the community's needs.* List of outreach and education efforts. Audit if such efforts generate new visits for the practice.Provide practice administrative coverage as needed.* Ensure that all aspects of the practice run smoothly in the absence of physicians or practice manager.* Assignments are completed by support staff.QualificationsBSN RequiredValid NYS RN license and registration4-6 years Clinical Experience with demonstrated administrative and management experience.Ability to work closely with an administrative team to be a colleague, as well a leaderAdministration and Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique and coordination of people and resourcesCustomer and Personal Service- Knowledge of principles and processes for providing customer service; includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction satisfaction- interpersonal skills in dealing with clinicians, administrative, front - line associates and outside vendorsMedicine- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities including symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.Coordinating the Work and Activities of Others- getting members of a group to work together to accomplish tasksCommunication Proficiency- superior communication, written, oral and presentation skills- talking to others to convey information effectively- interdisciplinary teamwork is essentialMaking Decisions and Problem Solving/Analysis- analyzing information and evaluating results to choose the best solution and solve problemsDeductive Reasoning- ability to apply general rules to specific problems to produce answers that make senseInductive Reasoning- ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events.Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.