Clinical LC/MS Field Specialist - Onsite & Remote Support

Waters Corporation; Morrisville (NC); On-site; USD 81,000 - 134,000; Full time

Job summary

Waters Corporation is seeking a Clinical Technical Specialist in the Raleigh, NC area to support LC/MS and related product lines. The role emphasizes on-site field service, remote assistance, and strict adherence to Waters’ complaint handling and quality processes.

Requirements include a Bachelor's in analytical science and 3+ years in mass spectrometry or clinical labs, with willingness to travel as needed. Strong communication and problem-solving skills are essential.

Qualifications

• Minimum bachelor's degree in analytical fields or related experience.
• 3+ years in mass spectrometry or clinical lab settings.
• Strong troubleshooting, calibration and maintenance abilities on LC/MS systems.

Responsibilities

• Provide on-site and remote technical support for Waters LC/MS products.
• Ensure compliance with customer service plans and quality systems.
• Deliver system-level training at customer sites and assist field engineers.
• Support complaint handling and escalate issues internally when needed.

Skills

Customer focus

Communication skills

Time management

Analytical problem solving

Team collaboration

Complex troubleshooting

Education

Bachelor's degree in Analytical Chemistry or related field

Tools

LC/MS instrumentation

Waters instrumentation

Job description

Waters Corporation is seeking a Clinical Technical Specialist in the Raleigh, NC area to support LC/MS and related product lines. The role emphasizes on-site field service, remote assistance, and strict adherence to Waters’ complaint handling and quality processes.

Requirements include a Bachelor's in analytical science and 3+ years in mass spectrometry or clinical labs, with willingness to travel as needed. Strong communication and problem-solving skills are essential.