Clinical LC-MS Solutions Specialist – New England

Waters; Providence (RI); On-site; USD 113,500 - 189,000; Full time

Job summary

Waters is seeking a Clinical Support Specialist based in the New England area to support clinical and forensics customers through pre‑sales and post‑sales activities. The role involves demonstrating Waters clinical solutions, training customers on LC/MS instruments, and collaborating with service teams to address customer needs.

The ideal candidate has a strong background in laboratory analysis, excellent problem-solving skills, and is proficient in building trusted relationships. Flexibility and a willingness to travel are essential for this role.

Qualifications

• Interest in science and application support.
• Flexible and enjoys variety in the role.
• Ability to build trusted relationships with customers.

Responsibilities

• Demonstrate Waters clinical solutions to customers.
• Support sales colleagues with technical expertise.
• Train customers on Waters LC/MS instruments.
• Analyze and review system scientific data.
• Communicate work performed and follow-up plans.
• Build strong rapport with the customer base.

Skills

Problem-solving

Relationship building

Liquid chromatography expertise

Mass spectrometry support

Language proficiency in Spanish

Education

Background in laboratory, analytical, chemistry, or engineering

Job description

Waters is seeking a Clinical Support Specialist based in the New England area to support clinical and forensics customers through pre‑sales and post‑sales activities. The role involves demonstrating Waters clinical solutions, training customers on LC/MS instruments, and collaborating with service teams to address customer needs.

The ideal candidate has a strong background in laboratory analysis, excellent problem-solving skills, and is proficient in building trusted relationships. Flexibility and a willingness to travel are essential for this role.