Clinical Lab Field Service & Growth Rep

United-Westlabs,-Inc.-3; London (KY); On-site; USD 55,000 - 68,000; Full time

Job summary

United WestLabs is seeking a Field Service Representative to drive growth by developing new client relationships, maintaining existing accounts, and delivering exceptional service. The role concentrates on healthcare providers, with substantial field time and a focus on value-added laboratory services.

You will engage physicians and clinics, present tailored solutions, train clients, and collaborate with operations to ensure seamless service delivery while maintaining accurate sales records and

Qualifications

• Proven sales experience, preferably in healthcare or laboratory services.
• Strong understanding of target markets, competitors, and industry trends.
• Excellent verbal and written communication skills.
• Exceptional interpersonal and relationship-building abilities.
• Strong organizational, problem-solving, and analytical skills.
• Ability to adapt quickly in a fast-paced, changing environment.
• Knowledge of medical terminology preferred.
• Proficiency with computers and standard business applications.

Responsibilities

• Develop new business opportunities by identifying leads and delivering effective sales presentations
• Build and maintain strong relationships with physicians, clinics, and key decision-makers
• Spend approximately 80% of time in the field cultivating relationships, identifying client needs, and presenting tailored solutions
• Serve as a trusted partner to clients by supporting training, troubleshooting, and issue resolution
• Collaborate closely with operations to ensure seamless service delivery
• Report client feedback, issues, and opportunities to the Program Manager, and support timely resolution
• Maintain accurate and timely records of daily sales calls, including purpose and outcomes
• Ensure compliance with company policies and effectively communicate relevant compliance standards to clients
• Manage and distribute supplies appropriately in accordance with hospital policies and client usage
• Uphold the highest standards of professionalism, integrity, and customer service in all interactions
• Deliver supplies to client locations as needed
• Perform courier duties when required
• Support billing processes, including reviewing and correcting requisitions
• Maintain valid personal vehicle insurance for business use
• Perform other duties as assigned

Skills

Sales experience

Healthcare industry knowledge

Communication skills

Interpersonal skills

Organizational skills

Adaptability

Medical terminology

Computer proficiency

Job description

United WestLabs is seeking a Field Service Representative to drive growth by developing new client relationships, maintaining existing accounts, and delivering exceptional service. The role concentrates on healthcare providers, with substantial field time and a focus on value-added laboratory services.

You will engage physicians and clinics, present tailored solutions, train clients, and collaborate with operations to ensure seamless service delivery while maintaining accurate sales records and