Clinical Lab Client Services Pro – Call Center

Ascend Clinical, LLC; Colorado Springs (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

401(k) with company match

Paid holidays and vacation

Personal days

Dental and vision options

Job summary

Ascend Clinical, LLC is seeking a Client Services Representative for our onsite Colorado Springs, CO location. You will serve as the first point of contact for clinical clients, handling a large flow of calls and emails, and providing timely solutions to ensure client satisfaction.

Responsibilities include documenting interactions, meeting call metrics, and escalating complex issues as needed, while maintaining a positive, professional image in high-pressure situations.

Qualifications

• High School Diploma or GED is required.
• Minimum 2+ years in a fast-paced call center environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent listening and comprehension abilities.

Responsibilities

• Handle inbound and outbound calls with clients and dialysis clinics.
• Document support interactions accurately and efficiently.
• Meet and maintain call center performance metrics.
• Address complex inquiries using critical thinking to resolve issues.
• Maintain professionalism and composure in high-pressure situations.

Skills

Listening skills

Comprehension

Education

High School Degree or GED

Tools

Microsoft Office

Job description

Ascend Clinical, LLC is seeking a Client Services Representative for our onsite Colorado Springs, CO location. You will serve as the first point of contact for clinical clients, handling a large flow of calls and emails, and providing timely solutions to ensure client satisfaction.

Responsibilities include documenting interactions, meeting call metrics, and escalating complex issues as needed, while maintaining a positive, professional image in high-pressure situations.