Bilingual Client Services Rep - Healthcare Call Center (Onsite)

Ascend Clinical, LLC; Colorado Springs (CO); Sur place; USD 28 000 - 33 000; Plein temps

Résumé du poste

Ascend Clinical, LLC in Colorado Springs, CO is seeking a Bilingual Client Services Representative (Clinical Laboratory - Call Center) to join our onsite team. The role handles a high volume of inbound and outbound client calls, educates customers, and delivers solutions with empathy and professionalism.

You will manage forms and lab draw entries, document interactions, and maintain performance metrics in a fast-paced environment.

Qualifications

• High School Degree or GED.
• 2+ years of Experience in a fast pace call center environment.
• Working knowledge of Microsoft Office Suite (Word, Excel, and Outlook).
• Strong listening and comprehension skills.

Responsabilités

• Receive and handle all telephone calls and emails pertaining to client support.
• Make outbound calls for urgent and critical lab results within specified timeframe.
• Achieve contact center call metrics and other metrics appropriate to the position.
• Manage time effectively on client calls and accurately document support provided.
• Respond to complex inquiries using critical thinking skills.
• Clarify client concerns, identify causes, explain solutions, expedite corrections, and follow up for resolution.
• Process critical forms and lab draw entries accurately and daily.
• Convey a positive and professional image to clients and employees.
• Maintain composure in high pressure situations.

Formation

High School Diploma or GED

Outils

Microsoft Office Suite

Description du poste

Ascend Clinical, LLC in Colorado Springs, CO is seeking a Bilingual Client Services Representative (Clinical Laboratory - Call Center) to join our onsite team. The role handles a high volume of inbound and outbound client calls, educates customers, and delivers solutions with empathy and professionalism.

You will manage forms and lab draw entries, document interactions, and maintain performance metrics in a fast-paced environment.