Clinical IT Liaison: Connected Care Analyst

UC San Francisco (UCSF); San Francisco (CA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

UC San Francisco (UCSF) is seeking a seasoned clinical applications professional to support and develop clinical software across UCSF Health hospitals, clinics, and affiliates. You will work with IT, clinical users, vendors, and the field services group to deliver best-in-class service for Voalte users and related systems.

This hybrid onsite role requires on-site presence five days a week unless your supervisor approves exceptions.

Qualifications

• Bachelor’s degree in health care information technology, computer science, or related area.
• Min 3 years relevant work experience.
• Experience supporting and troubleshooting computer hardware and software in healthcare.
• Knowledge of JAMF and/or ability to become proficient at using the MDM.
• Understanding and knowledge of clinical workflows; applicable to Nurse Call systems and integrated devices.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

Responsibilities

• Plans, implements and supports clinical software, hardware, operating systems and / or distributed clinical information systems of moderate scope and complexity.
• Contributes to estimates of resource needs and scheduling of system upgrades and modifications as it relates to mobile clinical devices.
• Assist with device provisioning, distrobution, and tracking of equipment.
• Works on complex initiatives to analyze patient care workflow in various clinical departments, and to develop and define information technology solutions for improved system integration and functionality.
• Innovation in management of complex scenarios. Act as a primary contact for IT field services as it related to clinical communications.
• Report and track status of software problems to appropriate vendor.
• Collaborates with key clinical users on complex projects to modify workflow due to new releases and system upgrades.
• Plans and develops improvements in functionality and efficiency of clinical applications.
• Liaison between vendors and IT leadership.
• Contributes to the development of new projects at all levels of scope and complexity.
• Performs systems analysis, planning and preparation, coding, testing, implementation and client / vendor coordination.
• Assist with planning and implementaiton of software and hardware upgrades.
• Troubleshoots escalated issues of moderate complexity and scope with clinical software, hardware, operating systems and / or distributed clinical information systems.
• Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors.
• Proposes new solutions in regards to workflows, processes, system designs or developments as needed.
• Participates in development of complete, concise and comprehensive polices and operation procedures to assist in communicating issues to management staff
• Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges.
• Documents issues and develops / communicates plans to address.
• Round on each unit to coach staff, learn workflow, uncover issues, develop relationships, and resolve issues.
• Meet with each unit manager and educate on solution features, assess need for new workflow, review user profiles and make profile adjustments, discuss equipment needs, review use trends, listen to their needs/issues.
• Provide statistical analysis, trending, and feedback regarding equipment problems to management/leadership staff.
• Develop, implement, and maintain internal standards for soft/hard ware testing.
• Assure that RMA’s/repairs are processed timely.

Skills

Problem solving

Interpersonal skills

Written & verbal comms

Analytical skills

Time management

Training others

Education

Bachelor's degree in health care information technology, computer science, or related area

Tools

JAMF

MDM

Job description

UC San Francisco (UCSF) is seeking a seasoned clinical applications professional to support and develop clinical software across UCSF Health hospitals, clinics, and affiliates. You will work with IT, clinical users, vendors, and the field services group to deliver best-in-class service for Voalte users and related systems.

This hybrid onsite role requires on-site presence five days a week unless your supervisor approves exceptions.