Hybrid Onsite Clinical Communications IT Specialist

University of California - San Francisco; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

University of California - San Francisco is seeking a seasoned clinical applications professional to support Voalte users across UCSF Health and affiliated clinics. This hybrid onsite role includes coordinating hardware support and working with IT, clinical and vendor teams to ensure best-in-class service.

Under supervision, you will analyze workflows, troubleshoot issues, develop documentation, and participate in project planning and testing.

Qualifications

• Experience providing healthcare IT support and issue resolution.
• Familiarity with nurse call and integrated medical devices.
• Ability to analyze, plan, test, and document IT solutions.
• Strong interpersonal skills to train and assist users.

Responsibilities

• Assist with resolving/troubleshooting issues by pulling log files and documenting results.
• Escalate issues to the appropriate customer or vendor contact as needed.
• Escalate network or server issues to the correct stakeholder.
• Track and trend clinical communications issues to reduce escalations.
• Support new project development including analysis, planning, testing and coordination.
• Develop and maintain systems documentation and provide training to staff and users.
• Coordinate interactions of vendors on-site and off-site related to supported systems.
• Plan and complete tasks with minimal supervision and manage multiple assignments.
• Coordinate and participate in support of infrastructural applications end-to-end.
• Troubleshoot end-to-end, identify root causes, and coordinate service between groups.
• Work with IT to coordinate security management and risk analysis documentation.
• Collaborate with stakeholders to develop interfaces and test patches.
• Meet weekly with Clinical Communications team lead to prioritize workload.
• Perform other duties as assigned.

Skills

Healthcare IT support

Troubleshooting

JAMF proficiency

Mobile device management

Nurse Call systems knowledge

Communication skills

Education

Bachelor's degree in health care information technology or related field

Tools

JAMF

MDM systems

Nurse Call software

Job description

University of California - San Francisco is seeking a seasoned clinical applications professional to support Voalte users across UCSF Health and affiliated clinics. This hybrid onsite role includes coordinating hardware support and working with IT, clinical and vendor teams to ensure best-in-class service.

Under supervision, you will analyze workflows, troubleshoot issues, develop documentation, and participate in project planning and testing.