Technical Analyst II - Healthcare IT & Endpoint Support

University of Texas

Utah

On-site

USD 47,000 - 57,000

Full time

8 days ago

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Job summary

The Technical Analyst II position at the University of Texas at Austin (Dell Medical School) provides intermediate to advanced IT support for endpoint devices and healthcare applications across clinical and administrative environments. The role reports to the Customer Success Manager and focuses on tier II incident resolution, deployment, and knowledge base development.

Responsibilities include on-site and remote assistance, mentoring Level I Technicians, and contributing to ITSM workflows.

Qualifications

Requires an Associate's Degree in Information Technology or a related field with at least 3 year(s) of IT support experience in clinical or enterprise environments.
Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory.
Experience using ITSM tools (ServiceNow preferred) for incident, request, and change tracking.
Familiarity with endpoint security tools, patching processes, and vulnerability remediation.

Responsibilities

Tier II support for desktops, laptops, mobile devices, printers, and clinical/administrative peripherals.
Escalation point for complex incidents and requests in ServiceNow or equivalent ITSM platform.
Deploys and maintains endpoint hardware/software and imaging systems.