Clinical IT Support Analyst II

University of Texas; Austin (TX); Hybrid; USD 47,000 - 57,000; Full time

Job summary

University of Texas at Dell Medical School is seeking a Technical Analyst II to provide Tier II IT support for endpoints, devices and clinical software on campus. You will escalate complex issues in ServiceNow and help scale IT service desk operations for a growing healthcare environment.

Responsibilities include deploying endpoints with SCCM/Intune, managing Windows 10/11 and M365, and supporting clinical hardware like badge readers. On-site, 40 hours weekly, with on-call rotations as needed.

Qualifications

• Requires an Associate's Degree in Information Technology or related field with at least 3 years IT support experience.
• Proficiency in Windows 10/11, Office 365, and Active Directory.
• Experience using ITSM tools (ServiceNow preferred) for incidents, requests and changes.

Responsibilities

• Tier II support for desktops, laptops, mobile devices, printers and peripherals in clinical/admin areas.
• Escalation point for complex incidents and requests in ServiceNow.
• Deploys and maintains endpoint hardware/software, imaging, SCCM/Intune, and configures devices.
• Supports clinical technologies such as badge readers and medical peripherals.
• Creates and maintains technical docs and best practices for endpoints.
• Trains junior staff and collaborates across IT teams.

Skills

Customer Focus

Problem Solving

Technical Learning

Composure

Interpersonal Savvy

Action Oriented

Education

Associate's Degree in Information Technology

Bachelor's Degree in Information Technology (preferred)

Tools

ServiceNow

Microsoft Intune

SCCM

Microsoft Active Directory

Microsoft Azure Active Directory

Job description

University of Texas at Dell Medical School is seeking a Technical Analyst II to provide Tier II IT support for endpoints, devices and clinical software on campus. You will escalate complex issues in ServiceNow and help scale IT service desk operations for a growing healthcare environment.

Responsibilities include deploying endpoints with SCCM/Intune, managing Windows 10/11 and M365, and supporting clinical hardware like badge readers. On-site, 40 hours weekly, with on-call rotations as needed.