Clinical Escalations Specialist - Provider Support & Cases

Atrium Staffing LLC; New York (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health plans

Discount programs

Paid time off

Job summary

Atrium Staffing LLC is seeking a Clinical Escalations Associate to manage a high volume of provider support cases from intake to resolution. You will communicate with licensed clinicians, gather documentation, and escalate complex issues to clinical reviewers while maintaining HIPAA-compliant records.

The role requires strong organizational skills, precise written communication, and experience with Zendesk and other support platforms.

Qualifications

• Organized and detail-oriented with a track record in high-volume case management.
• Proficient with Google Sheets and documentation-heavy workflows.
• Process-oriented; follows SOPs and can manage multiple workstreams.
• Clear written communicator; collaborates with clinicians and operations.
• Comfortable communicating with licensed medical providers by phone and email.
• Proactive learner; quick to adapt to new workflows and AI-assisted tools.

Responsibilities

• Manage a high volume of provider cases from intake to resolution per SOP.
• Outreach to providers via email, phone, and systems to request docs and share updates.
• Coordinate with clinical reviewers and escalate complex issues as needed for timely completion.
• Maintain HIPAA-compliant case records across Zendesk, Google Workspace, and internal tools.
• Utilize AI-assisted tools to research case information and streamline workflows.

Skills

Case management

High-volume data entry

Documentation

Communication with providers

HIPAA compliance awareness

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Zendesk

Google Workspace

Salesforce

Jira Service Management

Job description

Atrium Staffing LLC is seeking a Clinical Escalations Associate to manage a high volume of provider support cases from intake to resolution. You will communicate with licensed clinicians, gather documentation, and escalate complex issues to clinical reviewers while maintaining HIPAA-compliant records.

The role requires strong organizational skills, precise written communication, and experience with Zendesk and other support platforms.