EHR Implementation, Escalation & Training Specialist
Adelante Healthcare
Una candidatura completa in un minuto
Curriculum e lettera di presentazione personalizzati, pronti da inviare.
Descrizione del lavoro
Adelante Healthcare seeks an EHR Application Support Specialist to provide escalated technical support for the EHR and related clinical systems at the Phoenix center. This role collaborates with the Helpdesk and EHR Implementation and Training teams to maintain secure, reliable EHR operations that support patient care and regulatory compliance.
The specialist will escalate issues, coordinate with clinical staff, and assist with system rollouts, upgrades, and end-user training to optimize
Competenze
- Associate’s or Bachelor's degree in Information Technology, Health IT, Clinical Informatics, or related field, or equivalent experience.
- Clinical experience (Medical Assistant or Front Office) preferred.
- 2+ years in application, helpdesk, or technical support, preferably in healthcare.
Mansioni
- Serve as escalation point for Level 1 IT Support; resolve complex EHR issues.
- Manage day-to-day EHR tickets and fulfill requests as Tier 2 escalation.
- Troubleshoot incidents across EHR and clinical applications.
- Identify root causes and suggest long-term fixes.
- Document resolutions and workflows for knowledge sharing.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Adelante Healthcare seeks an EHR Application Support Specialist to provide escalated technical support for the EHR and related clinical systems at the Phoenix center. This role collaborates with the Helpdesk and EHR Implementation and Training teams to maintain secure, reliable EHR operations that support patient care and regulatory compliance.
The specialist will escalate issues, coordinate with clinical staff, and assist with system rollouts, upgrades, and end-user training to optimize
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
