Clinical Education Administrative Coordinator

University of California - San Francisco; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

University of California, San Francisco is seeking a Program Assistant to provide administrative and operational support within the Goldschmidt Collective. You will handle triage and clerical tasks, manage purchasing, invoicing, and reimbursements, and assist with staff training and events.

The role requires strong organizational skills, experience in a call center or customer service environment, and proficiency with Microsoft Office and Salesforce CRM.

Qualifications

• Excellent organizational and prioritization skills with attention to detail.
• Ability to work independently and in a team.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).
• Experience in a call center or customer service environment.
• Ability to resolve conflicts and handle stressful situations calmly.
• High school diploma or equivalent with four years of related experience.

Responsibilities

• Answer phones and route to clinicians via call center software.
• Document information in Salesforce and update caller records.
• Collect demographic data and manage inquiries professionally.
• Process purchasing, vendor quotes, and reimbursements.
• Support scheduling, meetings, and staff trainings as needed.
• Maintain staff roster and distribute mail/faxes.
• Coordinate IT work orders and office supply inventory.
• Ensure compliance with policies and deadlines; assist in events.

Skills

Organizational skills

Independent work

Problem solving

Communication

Microsoft Office

Call center experience

Customer service

Conflict resolution

Attention to detail

High-stress handling

Education

High school diploma or equivalent

Tools

Salesforce CRM

Digital call center software

Microsoft Office Suite

Job description

University of California, San Francisco is seeking a Program Assistant to provide administrative and operational support within the Goldschmidt Collective. You will handle triage and clerical tasks, manage purchasing, invoicing, and reimbursements, and assist with staff training and events.

The role requires strong organizational skills, experience in a call center or customer service environment, and proficiency with Microsoft Office and Salesforce CRM.