Clinical Decision Unit Coordinator - Full-Time

Penn Medicine, University of Pennsylvania Health System; West Chester (Chester County); On-site; USD 37,000 - 52,000; Full time

Job summary

Penn Medicine is seeking a Unit Coordinator for the Clinical Decision Unit. The role involves general office management on the Nursing Unit, coordinating administrative tasks, and supporting patient flow and communications.

Responsibilities include welcoming patients, answering phones, assisting visitors, coordinating transport at discharge, and ensuring unit readiness and privacy compliance. Equal opportunity employer with comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 0–1 year of training/experience at an acute care facility or clinical exposure is preferred.
• Previous secretarial or healthcare related experience is a plus.

Responsibilities

• Greet patients and visitors on the unit with a friendly, professional demeanor.
• Answer phones promptly and route calls to appropriate staff, leaving clear messages.
• Assist visitors in locating patient rooms, staff, and resources.
• Coordinate patient transport and handoff processes at admission, transfer, or discharge.
• Monitor calls and alerts, notifying nurses of new orders or changes as needed.
• Set up follow-up appointments for high-risk patients after discharge.
• Keep the work area neat, organized, and compliant with privacy policies.

Skills

Customer service

Communication

Multitasking

Office skills

Education

HS Diploma or GED

Job description

Penn Medicine is seeking a Unit Coordinator for the Clinical Decision Unit. The role involves general office management on the Nursing Unit, coordinating administrative tasks, and supporting patient flow and communications.

Responsibilities include welcoming patients, answering phones, assisting visitors, coordinating transport at discharge, and ensuring unit readiness and privacy compliance. Equal opportunity employer with comprehensive benefits.