Unit Coordinator - Clinical Decision Unit FT Days

Penn Medicine, University of Pennsylvania Health System; West Chester (Chester County); On-site; USD 37,000 - 52,000; Full time

Job summary

Penn Medicine is seeking a Unit Coordinator for the Clinical Decision Unit. The role involves general office management on the Nursing Unit, coordinating administrative tasks, and supporting patient flow and communications.

Responsibilities include welcoming patients, answering phones, assisting visitors, coordinating transport at discharge, and ensuring unit readiness and privacy compliance. Equal opportunity employer with comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 0–1 year of training/experience at an acute care facility or clinical exposure is preferred.
• Previous secretarial or healthcare related experience is a plus.

Responsibilities

• Greet patients and visitors on the unit with a friendly, professional demeanor.
• Answer phones promptly and route calls to appropriate staff, leaving clear messages.
• Assist visitors in locating patient rooms, staff, and resources.
• Coordinate patient transport and handoff processes at admission, transfer, or discharge.
• Monitor calls and alerts, notifying nurses of new orders or changes as needed.
• Set up follow-up appointments for high-risk patients after discharge.
• Keep the work area neat, organized, and compliant with privacy policies.

Skills

Customer service

Communication

Multitasking

Office skills

Education

HS Diploma or GED

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Unit Coordinator - Full Time - Clinical Decision Unit

• 3/12 hour shifts, 7:00am - 7:30pm
• Every third weekend required
• Holiday rotation

Summary

• Responsible for general office management, clerical and receptionist duties on the Nursing Unit. Facilitates order entry and processing. Coordinates administrative support activities. Adheres to Nursing Policies and Procedures and Organizational Goals and Objectives.

Responsibilities

• Communications and Customer Service Welcomes and greets patients and visitors to the unit.
• Demonstrates pleasant, professional communication skills when speaking with patients, visitors, nursing staff, physicians, volunteers and personnel from other departments.
• Answers the phone promptly using proper telephone etiquette. Identifies self and unit. Refers phone calls to appropriate person and is reliable with messages.
• Assists visitors find patient rooms, staff members and other resources.
• Facilitates transport of patients at discharge. Facilitates the patient belongings process as needed, including that the handoff of belongings occurs at admission, transfer and discharge.
• Facilitates calls to physician on behalf of nurses, avoiding duplication.
• Answers call bells in a timely manner and communicates needs to responsible staff, or handles themselves if a simple request. Follows up to ensure that call bells have been addressed.
• Set up follow-up appointments for high-risk patients after discharge.
• Monitors frequently for new alerts and other new items on electronic work. Notifies the nurses and nursing assistants promptly of any new orders, discontinued orders, alerts, specimens to be collected or treatments.
• Performs assigned duties to maintain unit in a state of survey readiness and maintain quality initiatives. For example, maintain patient privacy and confidentiality adhering to HIPPA, nurse station area cleanliness, etc.
• Performs assigned duties such as unit errands, stocking supplies, returning equipment to Central Supply, answering unit phone, etc. Adheres to unit programs to support patient care such as maintaining a quiet environment, customer service, etc. Attends staff meetings on a regular basis.
• Keeps work environment neat and organized.

Education or Equivalent Experience

• H.S. Diploma/GED (Required)
• Education Specialization: Equivalent Experience:
• And 0-1 years Training and/or experience at an acute care facility or student nurse with hospital based clinical experience
• 0-1 years Previous secretarial skills or healthcare experience

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.