Clinical Data & Operations Coordinator

Hispanic Alliance for Career Enhancement; Wisconsin; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a Coordinator to support Management by handling clinical offering requests and processing through eProject and Salesforce. The role involves data collection process design, data entry, and validating data for accuracy across databases.

Responsibilities include conducting data analysis, generating reports, maintaining secure databases, and assisting with process improvements while ensuring compliance with regulations.

Qualifications

• 1+ years' experience in customer service or call center environment.
• Excel data analysis skills at an intermediate level.
• Detail oriented with a focus on quality.
• Ability to work independently and collaboratively across departments.
• Ability to work a flexible schedule as needed.
• Regular and predictable attendance.

Responsibilities

• Support Management in assigning clinical offering requests submitted through eProject and Salesforce.
• Design and implement clinical data collection processes and forms.
• Enter data accurately into databases and validate entries.
• Operate quality checks and audits on clinical data to resolve discrepancies.
• Maintain clinical databases with secure, confidential storage following regulations.
• Prepare clinical data analysis activities, generate reports, and summaries.
• Organize and maintain files and supporting documentation.
• Respond to inquiries, escalate complex issues to management.
• Document solutions and create reports to identify trends and improvement opportunities.
• Follow established clinical protocols and assist in user experience enhancements.

Skills

Customer service

Data analysis

Attention to detail

Independent work

Collaboration across departments

Flexibility

Attendance reliability

Education

High School Diploma or GED

Tools

Excel

Job description

CVS Health is seeking a Coordinator to support Management by handling clinical offering requests and processing through eProject and Salesforce. The role involves data collection process design, data entry, and validating data for accuracy across databases.

Responsibilities include conducting data analysis, generating reports, maintaining secure databases, and assisting with process improvements while ensuring compliance with regulations.