Clinical Data & Operations Coordinator

Hispanic Alliance for Career Enhancement; Oregon (WI); Hybrid; USD 48,712,000 - 97,854,000; Full time

Job summary

CVS Health is seeking a Coordinator to support Management with clinical offering requests submitted through eProject and Salesforce. The role includes designing data collection processes, performing data entry, and maintaining secure clinical databases.

The ideal candidate has 1+ year in customer service, intermediate Excel skills, and strong attention to detail. This full-time position offers comprehensive benefits and a structured schedule.

Qualifications

• 1+ year experience in customer service or call center.
• Data Analyst skills with intermediate Excel.
• Detail oriented with a focus on quality.
• Ability to work independently and collaboratively across departments.
• Ability to work a flexible schedule as needed.
• Regular and predictable attendance.

Responsibilities

• Assist in the design and implementation of clinical data collection processes, including the development of relevant forms, case report details, and electronic data capture systems.
• Performs data entry tasks, ensuring that data is accurately and consistently entered into databases. Validates and verifies the entered data for completeness and correctness.
• Operates quality checks and audits on clinical data to identify and resolve discrepancies or errors.
• Maintains clinical databases, including data storage, organization, and retrieval, ensuring stringent security, confidentiality, and compliance with applicable regulations and standards.
• Prepares clinical data analysis activities, such as generating reports, completing summaries, and performing statistical analyses.
• Organizes, files, and maintains physical files and supporting documentation.
• Handles clinical administrative information by responding to queries, escalating more complex issues to management for review and resolution.
• Documents solutions and creates reports to identify common issues, trends, and opportunities for improvement.
• Exercises established clinical protocols when directed, and assists in providing ongoing support to enhance user experience.

Skills

Data analysis

Excel

Customer service

Attention to detail

Independent work

Cross-functional collaboration

Flexible schedule

Attendance

Education

High School Diploma or GED

Tools

Excel

Job description

CVS Health is seeking a Coordinator to support Management with clinical offering requests submitted through eProject and Salesforce. The role includes designing data collection processes, performing data entry, and maintaining secure clinical databases.

The ideal candidate has 1+ year in customer service, intermediate Excel skills, and strong attention to detail. This full-time position offers comprehensive benefits and a structured schedule.