Clinical Customer Service Rep - Cardiovascular Surgical ICU

Johns Hopkins Hospital; Washington, Baltimore (District of Columbia, MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Job summary

Johns Hopkins Hospital in Baltimore, MD seeks a Clinical Customer Service Representative to be the central point of contact on the care unit for patients, families, visitors and the health care team. The role demands professional and friendly service in a fast-paced setting, supporting Nursing and Administrative staff and adhering to hospital policies.

The position offers a night shift schedule with full-time employment and a comprehensive benefits package including medical, dental, vision

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Interpersonal skills required to interact with patients, families and staff.
• Ability to build relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word; familiarity with presentation and spreadsheet software.

Responsibilities

• Serve as the central point of contact on the care unit for patients, families, visitors and health care team.
• Perform daily duties with professional, friendly and efficient service in a fast-paced environment.
• Support Nursing and Administrative staff and utilize information systems to meet unit needs.

Skills

Interpersonal skills

Microsoft Word

Presentation & Spreadsheet software

Healthcare/office experience

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Requisition #:676863 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Night Shift Employment Type:Full Time

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance with Johns Hopkins Hospital policy and procedures.

What Awaits You

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents. Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum $17.99/hour - Maximum $20.99/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.