Supply Chain Customer Service Rep- Part Time

Johns Hopkins Medicine; Tacoma (WA); On-site; USD 24,000 - 40,000; Part time

Job summary

Johns Hopkins Health System in Baltimore, MD is seeking a part-time Supply Chain Customer Service Representative to provide exceptional service to clinical and non-clinical customers. You will handle inbound calls, process orders in the ERP system, and coordinate shipments to maintain seamless supply delivery.

The role requires a high school diploma and about one year of related experience. It offers 24 hours weekly, typically evening shifts, with opportunities to support the Storeroom as needed.

Qualifications

• High school diploma or GED required.
• Minimum one year of work experience in a professional-related field (administrative or customer service preferred).

Responsibilities

• Accept inbound calls and follow up on customer inquiries.
• Process and submit orders via ticketing system and ERP.
• Schedule shipments and research unclaimed deliveries.
• Elevate inventory concerns and par levels to leadership.
• May cover Storeroom duties to ensure supply delivery.

Skills

Customer service

Education

High school diploma or GED

Tools

ERP system

Job description

Requisition #:676390 Location:Johns Hopkins Health System, Baltimore, MD 21201 Category:Supply Chain Schedule:Evening Shift Employment Type:Limited

Supply Chain Customer Service Representative

PartTime- 24 hours - 6am -6pm
Saturdays/ Sundays
No Call, Weekends Required
Location: 1780 E Fayette, Baltimore, MD

Position Summary

The Supply Chain Customer Service Representative reports directly to the Manager, Supply Chain Business Operations, and is a key member of a team who will provide exceptional customer service to clinical and non-clinical customers throughout the enterprise. This position acts as the primary point of contact between the Supply Chain department, and its customers, representing the organization’s values and image.
The Customer Service Representative will accept inbound calls and follow up on internal and external customer and client inquiries while maintaining excellent customer relations. The role will process and submit orders requested by operational departments through a ticketing system, and by using the enterprise resource planning (ERP) application. The position will also schedule shipments, research unclaimed deliveries, and elevate inventory concerns, including with par levels to leadership. As part of the larger Supply Chain department, there may be times when this role will cover in the Storeroom to ensure there are no lapses in supply delivery.er.

Education:

Graduation from an accredited high school or possession of a G.E.D. Certificate

Work Experience:

One year of work experience in a professional-related field (administrative or customer service preferred.

Salary Range:

Minimum 17.37/hour - Maximum 28.68/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.