Clinical Customer Service Coordinator - Emergency Dept

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Employee Referral Program Bonus

Job summary

Johns Hopkins Medicine is seeking a Clinical Customer Coordinator for the Emergency Department at The Johns Hopkins Hospital to ensure smooth front-desk operations and support for clinical staff. The role is full-time with an evening shift and 40 hours per week.

The position supports physicians, nurses, and administrators, supervising clerical staff and coordinating projects to enhance patient flow and service delivery.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word; proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate clinical and administrative automated systems and software into daily work duties.

Responsibilities

• Performs various integral activities to assist medical, nursing, and administrative staff in meeting unit, department, and institutional needs.
• Assists with coordinating, planning, developing, and implementing assigned projects.
• Oversees front desk and administrative duties.
• Responsible for day-to-day supervision and performance management of clerical support staff.

Skills

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Job description

Make it happen at Hopkins.

Clinical Customer Coordinator – Emergency Dept

Full time – Evening Shift – 40 hours

Performs various integral activities to assist medical, nursing, and administrative staff in meeting unit, department, and institutional needs. Assists with coordinating, planning, developing, and implementing assigned projects. Over sees front desk and administrative duties. Responsible for day-to-day supervision and performance management of clerical support staff.

The Johns Hopkins Hospital Department of Emergency Services

is a designated Level 1 Adult Trauma Center, regional Pediatric Trauma Center, Eye Trauma Center, Stroke Center, and Cardiac Center for the state of Maryland. The Adult Emergency Department provides 24/7 comprehensive care to adult and geriatric patients as well as trauma patients 15 years and older. The department consists of 76 treatment beds and handles more than 60,000 visits annually.

What awaits you:

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents. Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 21.53/hour - Maximum 37.68/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.