Clinical Customer Service Coordinator - Emergency Dept

Johns Hopkins Hospital; Washington, Baltimore (District of Columbia, MD); In loco; USD 30.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Paid time off (PTO)

Tuition reimbursement

Descrizione del lavoro

Johns Hopkins Hospital in Baltimore, MD is seeking a Clinical Customer Coordinator for the Emergency Department. This full-time, evening-shift role supports medical, nursing, and administrative staff by coordinating projects and overseeing front desk and clerical duties.

Candidates should have a high school diploma and at least 6 months in healthcare or office settings, strong interpersonal skills, and proficiency with Microsoft Word and Excel or comparable tools.

Competenze

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Mansioni

• Performs various integral activities to assist medical, nursing, and administrative staff in meeting unit, department, and institutional needs.
• Assists with coordinating, planning, developing, and implementing assigned projects.
• Over sees front desk and administrative duties.
• Responsible for day-to-day supervision and performance management of clerical support staff.

Conoscenze

Interpersonal skills

Customer service

Communication

Relationship building

Office software

Dependability

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Word

Microsoft Excel

Presentation software

Descrizione del lavoro

Requisition #:681396 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Evening Shift Employment Type:Full Time

Clinical Customer Coordinator – Emergency Dept

Make it happen at Hopkins.

Full time – Evening Shift – 40 hours

Performs various integral activities to assist medical, nursing, and administrative staff in meeting unit, department, and institutional needs. Assists with coordinating, planning, developing, and implementing assigned projects. Over sees front desk and administrative duties. Responsible for day-to-day supervision and performance management of clerical support staff.

The Johns Hopkins Hospital Department of Emergency Services is a designated Level 1 Adult Trauma Center, regional Pediatric Trauma Center, Eye Trauma Center, Stroke Center, and Cardiac Center for the state of Maryland. The Adult Emergency Department provides 24/7 comprehensive care to adult and geriatric patients as well as trauma patients 15 years and older. The department consists of 76 treatment beds and handles more than 60,000 visits annually.

What Awaits You

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents. Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 21.53/hour - Maximum 37.68/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.