Clinical Customer Service Rep

Leon Medical Center; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Leon Medical Centers in Doral, FL is seeking a Clinical Customer Service Representative to be the first point of contact for patients. You will handle inquiries about appointments, scheduling, and clinical services with empathy and accuracy.

Responsibilities include triaging, coordinating with centers and staff, scheduling, and documenting interactions in compliance with healthcare regulations. Bilingual English/Spanish required; FMG status preferred.

Qualifications

• FMG status or foreign medical graduate background.
• Fluent in English and Spanish.
• 2-3 years of healthcare customer service experience.
• Knowledge of medical terminology.

Responsibilities

• Assess patient inquiries over the phone with empathy and clarity.
• Follow triage protocols and physician instructions for next steps.
• Coordinate emergency services per triage procedures.
• Maintain clear communication with patients and physicians to ensure continuity of care.
• Schedule appointments and route calls to appropriate staff.
• Document patient interactions in compliance with healthcare regulations.
• Perform additional duties to support clinical operations.

Skills

Bilingual English/Spanish

Customer service experience

Medical terminology

Job description

Clinical Customer Service Representative

Location: Doral, FL (8600 NW 41st Street, Doral, FL 33166)

About Us

Leon Medical Centers has been Miami’s leading healthcare provider for Medicare patients since 1996. With eight state-of-the-art centers across Miami-Dade, we offer comprehensive services including primary care, specialty care, on-site pharmacies, labs, dental, eye care, imaging, and urgent care. Our team of over 2,300 healthcare professionals serves nearly 40,000 Medicare recipients, redefining patient-centered care with bilingual staff, complimentary transportation, and advanced facilities.

Position Summary:

The Clinical Customer Service Representative plays a vital role in delivering outstanding patient support by efficiently managing inquiries and service requests. As the first point of contact, this position handles general questions related to appointments, scheduling, and clinical services, while collaborating with healthcare centers and internal departments to ensure timely and effective resolution of patient concerns.

Responsibilities:

• Assess patient needs and medical situations over the phone with accuracy and empathy.
• Follow established triage protocols and physician instructions to determine appropriate next steps.
• Coordinate emergency services (e.g., MDA, Fire Rescue) in accordance with phone triage procedures.
• Maintain clear and consistent communication with patients and physicians to ensure continuity of care.
• Schedule appointments and direct calls to appropriate clinical staff or departments.
• Document patient interactions and actions taken in compliance with healthcare regulations.
• Perform additional duties as assigned to support clinical operations and enhance patient experience.

Shift Available:

• Monday - Friday, 2:30 PM - 11:00 PM
• Rotating weekend coverage required

Requirements:

• Foreign medical graduate (FMG)
• Fluent in both English and Spanish
• 2-3 years of experience in a customer service role, preferably in a healthcare setting
• Advanced knowledge of medical terminology
• Strong interpersonal and communication skills