Bilingual Clinical Support Specialist - English/Spanish

Leon Medical Center; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Leon Medical Centers in Doral, FL is seeking a Clinical Customer Service Representative to be the first point of contact for patients. You will handle inquiries about appointments, scheduling, and clinical services with empathy and accuracy.

Responsibilities include triaging, coordinating with centers and staff, scheduling, and documenting interactions in compliance with healthcare regulations. Bilingual English/Spanish required; FMG status preferred.

Qualifications

• FMG status or foreign medical graduate background.
• Fluent in English and Spanish.
• 2-3 years of healthcare customer service experience.
• Knowledge of medical terminology.

Responsibilities

• Assess patient inquiries over the phone with empathy and clarity.
• Follow triage protocols and physician instructions for next steps.
• Coordinate emergency services per triage procedures.
• Maintain clear communication with patients and physicians to ensure continuity of care.
• Schedule appointments and route calls to appropriate staff.
• Document patient interactions in compliance with healthcare regulations.
• Perform additional duties to support clinical operations.

Skills

Bilingual English/Spanish

Customer service experience

Medical terminology

Job description

Leon Medical Centers in Doral, FL is seeking a Clinical Customer Service Representative to be the first point of contact for patients. You will handle inquiries about appointments, scheduling, and clinical services with empathy and accuracy.

Responsibilities include triaging, coordinating with centers and staff, scheduling, and documenting interactions in compliance with healthcare regulations. Bilingual English/Spanish required; FMG status preferred.