Clinical Coordinator: Patient Care & Crisis Support

pinerest; Grand Rapids (MI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

403(b) Retirement Match

Generous PTO

Tuition assistance & loan forgiveness

Employee Assistance Program

Discount on tuition via Davenport Univ

Job summary

Pine Rest is seeking a Bachelor's Level Clinical Coordinator in Grand Rapids, MI. You will uphold the healing ministry through compassionate, patient-centered care, assess needs, coordinate level of care, and manage discharge planning and aftercare information. You will support diverse clients and collaborate with clinicians to ensure quality outcomes.

The role emphasizes teamwork, crisis management, and detailed documentation, with a focus on excellent customer service and equity in care.

Qualifications

• Bachelor's degree in Social Work, Psychology or related field required.
• 1 year of related work experience preferred, to direct workflow and prioritize workload.

Responsibilities

• Ability to work collaboratively with other community agencies on behalf of clients and/or the organization.
• Professionally and calmly handles crisis calls, responding appropriately to the acuity and needs of internal and external customers.
• Helps to coordinate work flow and participates effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
• Establishes therapeutic relationships with assigned patients/clients including engaging, deescalating, screening, and managing crises.
• Serves as a liaison between community resources, payers, family, patient/client, and hospital- or clinic-based providers of care.
• Responsible to document and report all necessary information according to established policies and procedures when applicable.

Education

Bachelor's degree in Social Work, Psychology or related field

Job description

Pine Rest is seeking a Bachelor's Level Clinical Coordinator in Grand Rapids, MI. You will uphold the healing ministry through compassionate, patient-centered care, assess needs, coordinate level of care, and manage discharge planning and aftercare information. You will support diverse clients and collaborate with clinicians to ensure quality outcomes.

The role emphasizes teamwork, crisis management, and detailed documentation, with a focus on excellent customer service and equity in care.