Clinical Concierge, Medical Assistant

Cottage Health; Buellton (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cottage Health in California is seeking a Clinical Concierge to register patients, collect payments, room patients, and assist providers with care in the outpatient setting. The role supports the patient through the entire visit experience, from pre-visit to post-visit.

The ideal candidate has a High School diploma, a Medical Assistant program completion or 2 years related experience, and AHA BLS. Knowledge of EPIC EMR, medical terminology, and strong customer service is essential.

Qualifications

• High School Diploma required.
• Graduate of an accredited Medical Assistant program OR 2 years related work experience.
• 1 year of experience as a Medical Assistant OR equivalent, including previous experience with an electronic health record and phlebotomy.

Responsibilities

• Register patients and collect payments.
• Room patients and assist the provider with care and treatment.
• Discharge and follow-up with patients.
• Assist with front and back office duties in outpatient management.
• Act as patient advocate and coordinate with families and staff.

Skills

Customer service

Phone etiquette

Communication skills

Medical terminology

Education

High School Diploma

Medical Assistant program

2 years related experience

Tools

EPIC EMR

Basic computer skills

Email systems

Job description

Job Description

The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.

Job Description

The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.

The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinical setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.

Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

Qualifications

Education

Required

• High School Diploma
• Graduate of an accredited Medical Assistant program OR 2 years of equivalent work experience.

Certifications, Licenses & Registrations

Required

• American Heart Association Basic Life Support upon hire (AHA BLS)

Technical Requirements

Required

• Knowledge of urgent care medical specialty.
• Knowledge of medical terminology.
• Knowledge of electronic medical record, preferably EPIC EMR.
• Basic computer/email skills.

Years of Related Work Experience

Required

• 1 year of experience as a Medical Assistant OR equivalent, including previous experience with an electronic health record and phlebotomy.

Preferred

• Urgent Care experience

Knowledge, Skills & Abilities

Required

• Ability to maintain effective and organized systems to ensure timely patient flow.
• Exceptional customer service and phone etiquette.
• The employee communicates effectively.
• Skilled in correct grammar, spelling and punctuation.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

• Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.